Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Barbara Bradshaw

Des Moines,IA
Barbara Bradshaw

Summary

Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
years of professional experience

Work History

Loffredo's Fresh Foods
Des Moines, IA

Warehouse Dispatcher
01.2023 - 10.2023

Job overview

  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Ensured compliance with safety regulations and company policies.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.

Trans Iowa
Des Moines, IA

Dispatcher
09.2018 - 10.2023

Job overview

  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Verified driver credentials prior to assigning them a route or task.
  • Ensured compliance with safety regulations and company policies.
  • Prepared weekly performance reviews for drivers based on their adherence to company standards.
  • Developed strategies for improving efficiency within the dispatch department.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Identified locations and needs of callers to accurately send assistance.
  • Managed daily delivery and work schedules to maximize coverage.
  • Tracked changes in computer system to keep records current and accurate.

10 Roads Express
Urbandale, IA

Transportion Dispatcher
10.2020 - 01.2023

Job overview

  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Verified driver credentials prior to assigning them a route or task.
  • Ensured compliance with safety regulations and company policies.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Participated in team meetings discussing changes in procedures or processes.
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over 35,000 drivers.

TMS State Of Iowa
Des Moines, IA

Customer Service Representative
03.2017 - 08.2018

Job overview

  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Hoover High School
Des Moines, IA

High School Diploma
05.2002

University Overview

Skills

  • Data Entry
  • Route Navigation
  • Database Management
  • Work Order Management
  • Driver Communication
  • Dispatch Coordination
  • Customer Relations
  • Updating Logs
  • Customer Relationship Management
  • Dispatching Procedures
  • Adjusting Routes
  • Critical Thinker

Timeline

Warehouse Dispatcher
Loffredo's Fresh Foods
01.2023 - 10.2023
Transportion Dispatcher
10 Roads Express
10.2020 - 01.2023
Dispatcher
Trans Iowa
09.2018 - 10.2023
Customer Service Representative
TMS State Of Iowa
03.2017 - 08.2018
Hoover High School
High School Diploma

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Barbara Bradshaw