BARBARA BRATHWAITE
Bradford,United States
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Prioritizes patron satisfaction while balancing team support and library operations requirements. Guest service expert with knowledge of reference materials and library learning aids. Organization Problem resolution Guest services Fee payment processing Customer service Communications Circulation procedures Shelving and organization
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Photo Technician
Penndot
Bradford , United States
06.2022 - Current
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Assessed customer needs and examined order contents to identify processing requirements and timelines
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images
Circulation Desk Clerk
Bradford Area Public Library
Bradford, PA
12.2019 - Current
- Reduced librarian workload by handling basic patron requests and locating materials on own
- Placed high value on punctuality and worked hard to maintain excellent attendance record, consistently arriving at work ready to work right away
- Maintained and updated patron records in library system database
- Kept library shelves and printed materials stocked and organized according to set of rules
- Directed customers to library resources and gathered equipment, reference materials, and other items
- Assisted patrons with photocopiers, microfiche, and audio/visual equipment operation and rentals at library
- Had an excellent attendance record and was always on time for work
- Used the interlibrary loan system to locate desired customer items and coordinated deliveries
- Assisted patrons in completing forms for the issuance of library cards
- Processed customer fines and advised customers on how to reduce future charges.
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily
- Maintained inventory records and verified what items were available and items being used for active projects
- Sorted incoming and outgoing mail
- Stored records or related materials to keep items orderly and logged correctly
- Distributed reference materials to employees or customers
- Showed library patrons where specific book collections were
- Delivered excellent guest services by answering inquiries from visitors
- Organized shelves when patrons returned books
Laundry Attendant
Island Bubbles
Brooklyn, NY
06.2013 - 12.2017
- Folded it and transported it to t staging area after washing and drying laundry
- Handled confidential information with complete discretion
- Gathered soiled linens and clothing and treated stains beforehand
- Placed ahigh value on punctuality and worked hard to maintain aexcellent attendance record, consistently arriving at work ready to work right away
- Ran laundry machines and loaded them, paying close attention to capacity constraints
- Followed all safety procedures at all times to protect personnel and laundry loads
- Kept meticulous records of household inventory and maintenance schedules
- Ran laundry machines and loaded them, paying close attention to capacity constraints.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols
- Operated smaller washers and dryers to process specialty items or special requests for guests
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions
- Used special fabric treatments, borax, and OXI-CLEAN cleaner to remove stains
- Maintained safety practices at all times to protect personnel and laundry loads
Clerical Clerk
New York
Brooklyn, New York
07.2002 - 02.2013
- Provided expert clerical support by handling a wide range of routine and special requests efficiently
- Kept the reception area clean and tidy to give visitors a positive first impression
- Kept office supplies organized and well-stocked, placing orders quickly to replenish supplies before they ran out
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Organized and prepared fire reports for submission to Fire Marshalls and the Organized physical files and digitized records so that authorized team members could update and retrieve them quickly
- General public
- Incoming communications, such as phone calls, emails, and letters, were promptly received and forwarded to appropriate staff
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
- Interacted with customers by phone, email or in-person to provide information
- Prepared meeting rooms and materials and recorded important information
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Drafted professional memos, letters and marketing copy to support business objectives and growth
Education
Bachelor of Arts - Human Services
The University of Arizona Global Campus
2022
High School Diploma - undefined
Washington Irving High School
1983
Skills
- Visual Displays
- Store Layouts
- Customer Experience
- Image Archiving
Certification
CPR
FIRST AID
Timeline
Photo Technician
Penndot
06.2022 - Current
Circulation Desk Clerk
Bradford Area Public Library
12.2019 - Current
Laundry Attendant
Island Bubbles
06.2013 - 12.2017
Clerical Clerk
New York
07.2002 - 02.2013
Bachelor of Arts - Human Services
The University of Arizona Global Campus
High School Diploma - undefined
Washington Irving High School
CPR
FIRST AID
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