Barbara Broas
Malverne,New York
Summary
Obtain an Executive Position in Sales and Marketing within the Beauty & Skin Care Industry. Seeking to advance my knowledge within a growth-orientated company to utilize my customer service skills and make a significant contribution to the success of the organization.
I am a motivated professional with a diverse background, articulate, and versed in customer service, sales, and pricing. I'm confident with strong interpersonal skills and a proven ability in leadership and teamwork. Strong analytical and problem solving skills. Experienced in managing priorities for short term and long-range goals. Able to coordinate multiple projects and meet deadlines under pressure. Driven to learn and apply new ideas and skills. Organized and focused on details pertaining to the function of the operation. Enthusiastic, creative and willing to assume increased responsibility. Effective communication and relationship building skills that support genuine customer rapport and growth. Proven ability to be able to identify customer needs and provide solutions. Strong Computer background - Windows 2010, Microsoft Word, Excel, PowerPoint and other company related software.
Overview
37
37
years of professional experience
Work History
Operations Controller/Short Term Ops Programmer
Atlas Air
04.2017 - 05.2024
- Liaise with internal operational groups to ensure schedules and any amendments are efficient, accurate and can be supported
- Help to resolve conflicts and confront scheduling challenges and satisfy special requirements
- Maintain and publish flight schedules and process any schedule requests generally affecting flights within a 72 hour window
- Initiate, implemented and publish recovery plans for disruptions encountered within a 72 hour window
- Serve as an Operations Planner and the point of contact between all internal operational groups
- Streamline operations by identifying inefficiencies and implementing process improvements.
- Maintain the department’s database with pertinent information to block times, aircraft performance, airport closures, and station capabilities
- Insure accuracy for customer satisfaction by inputting delay codes and reason for delay, if any
- Resolve any conflicts and any scheduling challenges to satisfy special requirements on a daily basis
- Proven record of delivering excellent customer service by maintaining a consistent flow of communication updating the customers on any changes pertaining to their aircrafts
- Proficient in AIMS system.
Sisley National Esthetician
Sisley Cosmetics USA
11.2008 - 06.2016
- Executed national Sisley Signature Spa Events across the USA in luxury retail stores
- Maintained Sisley's level of expertise at my normal account base
- Enhanced the customer experience and create further brand loyalty with the total Sisley spa experience
- Mastered Sisley Signature Facial to increase customer satisfaction, leading to increased sales
- Educated store staff and clientele on Sisley products, procedures, benefits, and maintaining skin care regiment
- Reported weekly data on sales figures, revenue generated, facials executed, products sold and trainings executed.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Assistant Director - Logistics and Pricing
Aries International Inc
09.2003 - 01.2008
- Assisted in establishing an International Logistics and Pricing Department supporting 6 USA offices and over 120 International agents that spanned over 100 countries
- Audited and negotiated domestic and international rates with worldwide service surface carriers
- Maintained all surface carrier contracts and tariffs on file with the Federal Maritime Commission (FMC)
- Provided competitive “presentation ready” pricing and service to the USA sales team and a global sales network
- Researched and presented special project pricing utilizing resources of third party companies to ensure the integrity and well being of the customers supply chain
- Responsible for contributing to the companies increased sales revenue and profits through customer service and service support
- Responsible for resolving logistical problems on a daily basis.
Operations Agent
U.S. Airways
01.1987 - 01.2003
- Responsible for overseeing all aspects of LGA tower, including but not limited to ramp traffic control, gate and customer coordination, monitoring of local ATC frequencies, coordinating aircraft, weight and balance and staffing
- Coordinated with the FAA regarding the safety and security of all ground movements involving aircraft positioning
- General knowledge of FAA Regulations
- Fully trained in the following station positions: Passenger Service Coordinator, Ramp Service Coordinator, Load Control, AIRINC, Ramp Control.
Education
Associate of Arts - Licensed Esthetician in CA, FL, NY
Long Island Nail & Skin Institute
Long Island,NY01.2006
Word, Excel, Power Point
PC Skills Computer Courses
Hicksville, NY01.2004
Liberal Arts And General Studies
Empire State College
Old Westbury, NY01.2003
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
Garden City, NY01.1986
St. Agnes Cathedral High School
Uniondale, NY01.1985
Skills
- Operational Efficiency
- Cost Reduction
References
Janine Ganas - Customer Support & Quality Improvement Manager - Department Homeland Security -
TSA LGA Hub & Spokes - 718-344-1821 or 718-629-8756
Additional References may be furnished upon request.
Timeline
Operations Controller/Short Term Ops Programmer
Atlas Air
04.2017 - 05.2024
Sisley National Esthetician
Sisley Cosmetics USA
11.2008 - 06.2016
Assistant Director - Logistics and Pricing
Aries International Inc
09.2003 - 01.2008
Operations Agent
U.S. Airways
01.1987 - 01.2003
Associate of Arts - Licensed Esthetician in CA, FL, NY
Long Island Nail & Skin Institute
Word, Excel, Power Point
PC Skills Computer Courses
Liberal Arts And General Studies
Empire State College
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
St. Agnes Cathedral High School
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