Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Brown

Pflugerville

Summary

Dynamic customer service professional with extensive experience at HEB Grocery Store, excelling in complaint handling and sales. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Skilled in inventory management and training new associates, consistently driving repeat business and improving service efficiency.

Reliable and dynamic Service Associate with a Number year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.

Overview

8
8
years of professional experience

Work History

E-store Service Associate/Lead

HEB Grocery Store
06.2022 - Current
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Maintained accurate records of customer interactions, ensuring consistency in service delivery.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.

Beer & Wine Sales Associate

HEB Grocery Store
12.2019 - 05.2022
  • Assisted customers in selecting wines based on preferences and food pairings.
  • Managed inventory levels, ensuring stock availability for popular wine selections.
  • Conducted product tastings to enhance customer engagement and promote sales.
  • Collaborated with team members to maintain store presentation and organization standards.
  • Educated customers on wine varieties, regions, and tasting notes to improve purchase confidence.
  • Conducted regular inventory audits to maintain accurate stock levels, minimizing losses due to theft or spoilage.
  • Collaborated with store management to organize successful in-store wine tastings, attracting new clientele and generating additional sales.
  • Streamlined daily operations by efficiently managing wine inventory, ensuring proper rotation and storage procedures were followed to maintain quality standards.
  • Increased wine sales by conducting engaging and informative product demonstrations.
  • Developed strong relationships with clients through exceptional customer service, resulting in repeat business.

Front Service/Customer Service Center

HEB Grocery Store
10.2017 - 11.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Was a essential worker during COVID-19.

Education

Not Finished - General Studies

Austin Community College
Austin, TX

High-school Diploma -

Lakeridge Highschool
Mansfield, TX
06.2016

Skills

  • Customer support
  • Patience and tolerance
  • Complaint handling
  • Quality assurance
  • Sales experience
  • Cross-selling and upselling
  • Stock replenishment
  • Product or service support
  • POS experience
  • Returns and refunds
  • Excellent communication
  • Computer skills

Timeline

E-store Service Associate/Lead

HEB Grocery Store
06.2022 - Current

Beer & Wine Sales Associate

HEB Grocery Store
12.2019 - 05.2022

Front Service/Customer Service Center

HEB Grocery Store
10.2017 - 11.2019

Not Finished - General Studies

Austin Community College

High-school Diploma -

Lakeridge Highschool

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Barbara Brown