Barbara Brown
Naples ,FL
Summary
Bartender with expertise in crafting custom beverages and enhancing business profitability through exceptional service. Collaborates effectively with team members to fulfill diverse customer requirements in dynamic settings. Proficient in cash handling, problem-solving, and time management.
Overview
21
21
years of professional experience
Work History
Bartender
Ritz-Carlton
10.2018 - 2025
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Grey Oakes Country Club
11.2022 - 06.2023
- Fostered rapport with patrons through engaging conversations to encourage repeat business.
- Recommended products based on customer preferences, food pairings, and promotions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Business Owner
The British Connection, LLC
03.2002 - 05.2018
- Owned and managed daily operations of British imports business, including supervising employees and providing excellent customer service.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored industry trends and attended trade shows in US to select and purchase gourmet and imported foods and specialty gifts.
Education
Abington High School
Abington, PASkills
- Alcohol ordering and mixology
- Guest needs anticipation
- Customer service excellence
- Suggestive selling techniques
- Health code compliance
- Safe serving practices
- Marketing and sales expertise
- Cash and credit transaction handling
- Service-oriented approach
- Outgoing demeanor
Timeline
Bartender
Grey Oakes Country Club
11.2022 - 06.2023
Bartender
Ritz-Carlton
10.2018 - 2025
Business Owner
The British Connection, LLC
03.2002 - 05.2018
Abington High School
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