Barbara Buchanan

Provide customer service related to expired, recalled, damaged or overstocked pharmaceuticals for 9 Hospitals, and 70 Independent Retail, Chain store and Clinic pharmacies. Recognized for exceptional customer service by building strong relationships at store and management levels.

• Generated leads through networking, cold calls and industry connections.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Conducted comprehensive client analysis forms for clients to show areas of improvement.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed, maintained and serviced 80+ pharmacies which included IDN, LTC, retail pharmacies and 8 hospitals
• Participated in team meetings and training sessions to stay informed about product updates and changes.

Provided knowledge-based service within the Skincare, Cosmetics and Health & Beauty departments

• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Visited salons and spas in the Rochester and surrounding areas to obtain product orders and provide training on new and trending products in the industry.

• Increased sales revenue 50% by implementing effective sales strategies and building strong client relationships.
• Generated new leads through networking and attending industry events.
• Attended trade shows to represent company professionally while expanding industry knowledge and connections.
• Organized in-salon education and recruited salon owners to attend regional education classes

Directed B2B sales within the beauty industry covering national accounts, food stores and drug chains consistently meeting assigned sales quotas.

• In charge of product allocations, sales plans, tracking expenses, advertising budgets and handling account deductions.
• Sales forecasting and planning.
• Sales presentations.
• 2-time President Club winner.
• Managed accounts to retain existing relationships and grow share of business.