Barbara Buckner
Canton,MI
Summary
Personable Medical Assistant bringing 25 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
21
21
years of professional experience
Work History
Customer Service Representative/Emergency Roadside Assistant
Auto Club Group AAA
Dearborn, MI
07.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
Contact Tracer
Detroit Health Department
Detroit, MI
02.2021 - 04.2022
- Recorded data from case investigations into a secure database system.
- Collaborated with local health departments and community organizations to promote awareness of contact tracing efforts.
- Assessed the risk of transmission by determining the type of contact, duration, and frequency of contact between index cases and their contacts.
- Utilized technology platforms such as text messaging, email, phone calls, video conferencing. to conduct follow ups with contacts regarding quarantine and isolation status.
- Identified appropriate resources for individuals who have been exposed or infected with COVID-19.
- Monitored progress of contacts throughout the course of their quarantine and isolation period.
- Reported serious incidents or violations of policy immediately upon discovery according to established protocol.
- Conducted telephone interviews with individuals who tested positive for COVID-19 and collected information about their close contacts.
Phlebotomist
Biotech Ink
Southfield, MI
11.2018 - 02.2020
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Identified patients using proper procedures prior to specimen collection.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Prepared and packaged specimens for courier transport.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Adhered to HIPAA guidelines regarding patient privacy.
- Conducted various blood tests and updated results into paper and electronic charts.
- Maintained a clean, safe, and organized work environment.
- Documented patient information into electronic medical records system.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Assisted in the training of new phlebotomists.
- Ensured compliance with federal regulations governing laboratory procedures.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
Customer Service Representative/Medical Billing Specialist
Beaumont Hospital
Southfield, MI
03.2017 - 12.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
- Leveraged integrated billing software to submit accurate claims.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Generated periodic reports summarizing account balances and collection activities.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Educated healthcare professionals on how to properly submit a request for pre-authorization.
- Processed appeals in a timely manner as per policy guidelines.
Medical Assistant/School Nurse
Diamond Healthcare Staffing
Plymouth, MI
09.2016 - 05.2019
- Administered and supervised administration of prescription medication to students.
- Contacted parents or medical facilities when student condition warranted.
- Provided direct health care services to students involving triage, evaluation, and first aid care for illness and injury.
- Coordinated with families, school personnel and healthcare professionals on behalf of students to advocate for healthcare needs and provide medical information to appropriate parties.
- Greeted and logged in students arriving at office.
- Conducted immunization programs and sight and hearing testing.
- Reported pertinent information to authorities in cases of child endangerment, neglect or abuse.
- Monitored immunization requirements for all enrolled students.
- Administered vaccines, injections, and other treatments as directed by physicians.
- Educated parents and guardians on children's health, nutrition, and wellness.
Medical Assistant
Michigan Urgent Care
Wyandotte, MI
02.2016 - 08.2017
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
- Participated in team meetings regarding changes in policies, procedures, products and services related to IV therapy.
- Administered intravenous fluids and medications as prescribed by physicians.
- Coordinated with other departments on projects to ensure timely completion of tasks related to prior authorizations.
- Facilitated resolution between providers, payers, patients, and internal staff on matters related to prior authorizations.
- Administered flu and immunizations.
- Assessed clients' eligibility for federal and state benefits programs.
Medical Assistant/Back Office Manager
Raskin Clinical Associates
Redford, MI
11.2003 - 02.2016
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Filed insurance claims forms in accordance with applicable regulations.
- Managed staff scheduling and set patient scheduling policy.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Monitored office supplies to replenish needed inventory before depletion.
- Established work procedures or schedules to organize daily work of administrative staff.
- Assessed insurance benefits and determined eligibility criteria.
- Submitted prior authorization requests electronically or by phone to payers.
- Provided timely feedback to physicians regarding authorization status.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Maintained accurate records of all immunizations administered within facility database systems.
- Ensured proper handling, storage, and disposal of vaccines in accordance with protocols.
- Assisted pediatricians in conducting routine check-ups and patient assessments.
- Administered vaccinations and recorded patient reactions.
- Administered medications under physician's supervision.
- Provided preventive care, including immunizations and screenings.
- Provided immunizations, vaccinations, and other preventative healthcare services for children.
- Administered routine immunizations and vaccinations according to established protocols.
Education
Some College (No Degree) - Health Administration
University of Phoenix
Tempe, AZSome College (No Degree) - Practical Nursing
Schoolcraft College
Livonia, MISkills
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- Call Management
- Account updating
- Appointment Scheduling
- Call triaging
- Documentation
- Customer Service
- Medical terminology knowledge
- Typing proficiency
- Payment Processing
- Client Relations
- Positive and professional
- Insurance Verification
- HIPAA Compliance
- Precertification requirements
- Patient Referrals
- Insurance procedures
- Billing Procedures
- Phlebotomy
- Patient Scheduling
- Medical Billing
- Venipuncture and phlebotomy
- Immunization Administration
Timeline
Customer Service Representative/Emergency Roadside Assistant
Auto Club Group AAA
07.2022 - Current
Contact Tracer
Detroit Health Department
02.2021 - 04.2022
Phlebotomist
Biotech Ink
11.2018 - 02.2020
Customer Service Representative/Medical Billing Specialist
Beaumont Hospital
03.2017 - 12.2019
Medical Assistant/School Nurse
Diamond Healthcare Staffing
09.2016 - 05.2019
Medical Assistant
Michigan Urgent Care
02.2016 - 08.2017
Medical Assistant/Back Office Manager
Raskin Clinical Associates
11.2003 - 02.2016
Some College (No Degree) - Health Administration
University of Phoenix
Some College (No Degree) - Practical Nursing
Schoolcraft College
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