Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Barbara Burnett

Chehalis

Summary

Dynamic and compassionate professional with a proven track record at Providence Centralia Hospital, excelling in customer service and problem-solving. Demonstrated strong interpersonal skills and attention to detail while enhancing guest experiences. Committed to fostering trust and collaboration, ensuring patient satisfaction through effective communication and initiative-taking in high-pressure environments.

Overview

28
28
years of professional experience

Work History

Information Desk Volunteer

Providence Centralia Hospital
11.2022 - Current
  • Maintained detailed records of frequently asked questions for future reference and continuous improvement of guest services.
  • Handled sensitive or confidential information appropriately when encountering lost property or personal items brought to the information desk.
  • Collaborated effectively with other volunteers, staff members, and departments to streamline communication and improve overall operations.
  • Provided exceptional customer service by addressing inquiries in-person, over the phone, or via email.
  • Maintained a welcoming and organized information desk area to ensure a positive first impression for all visitors.
  • Offered insightful feedback on potential improvements to existing processes or procedures within the volunteer department.
  • Managed high-pressure situations professionally when addressing visitor complaints or concerns.
  • Conducted regular inventory checks of informational materials available at the desk, ensuring adequate supply levels were maintained at all times.
  • Exceeded expectations in punctuality, attendance, professionalism while maintaining a consistently positive attitude throughout each shift.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Compiled information from files and research to satisfy information requests.
  • Organized, maintained and updated information in computer databases.

Personal Care Provider

Consumer Direct Network Washington
01.2021 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Assisted clients with daily living activities, resulting in improved quality of life and independence.
  • Developed strong rapport with clients and families, fostering trust and open communication.
  • Managed medications for multiple clients, ensuring proper administration and adherence to prescription schedules.

Personal Care Provider

Provider One
06.2008 - 12.2019
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Enhanced client satisfaction by providing personalized care and attention to their specific needs.
  • Responded promptly to emergent situations involving clients'' health or well-being, coordinating care with appropriate medical personnel when necessary.
  • Transported clients to appointments and social engagements, enabling them to remain active within their community.
  • Contributed to positive client outcomes by maintaining a high level of professionalism and commitment to quality care.
  • Collaborated with healthcare professionals to create individualized care plans, addressing each client''s unique requirements.
  • Promoted client safety by identifying potential hazards in the home environment and implementing necessary precautions.
  • Developed strong rapport with clients and families, fostering trust and open communication.
  • Advocated for clients'' rights regarding privacy and dignity during all aspects of personal care provision.
  • Provided emotional support to clients during challenging times, offering a listening ear and compassionate presence.
  • Collaborated effectively with fellow Personal Care Providers within a team-based care model, ensuring seamless continuity of support services.

Volunteer Advocate

Human Response Network
07.2016 - 05.2019
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
  • Managed sensitive cases with discretion, protecting client confidentiality and trust.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.

Rural Mail Carrier

United States Postal Service
11.1997 - 03.2012
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Sorted mail according to order of address appearance for easy access in field.
  • Distributed items on time and to correct locations for punctual, professional mail services.

Education

Bachelor Of Applied Sciences - Business Management

Centralia Community College
Centralia, WA
06.2022

Associates Degree - Criminal Justice

Centralia Community College
Centralia, WA
03.2021

Skills

  • Empathy and patience
  • Staff communication
  • Patient support
  • Stress tolerance
  • Initiative-taking
  • Inventory maintenance
  • Social perceptiveness
  • Cross-cultural sensitivity
  • General inquiry assistance
  • Strong interpersonal skills
  • Visitor receiving
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Punctual and reliable
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction

Hobbies

Enjoy spending time on the water fishing and swimming, jewelry making, general crafting, and relaxing with a good book.

Timeline

Information Desk Volunteer

Providence Centralia Hospital
11.2022 - Current

Personal Care Provider

Consumer Direct Network Washington
01.2021 - Current

Volunteer Advocate

Human Response Network
07.2016 - 05.2019

Personal Care Provider

Provider One
06.2008 - 12.2019

Rural Mail Carrier

United States Postal Service
11.1997 - 03.2012

Bachelor Of Applied Sciences - Business Management

Centralia Community College

Associates Degree - Criminal Justice

Centralia Community College