Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Barbara Bush

Gainesville,FL

Summary

Seeking a customer service focused work environment where I can establish myself as a leader, demonstrate my time-management and organizational skills, and improve daily activities to ensure that the office remains efficient and professional. Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.

Overview

34
34
years of professional experience
1
1
Certification

Work History

AVP of Marketing

Florida Credit Union
01.2023 - Current
  • Manage projects efficiently, ensuring timely delivery and high-quality results.
  • Negotiate contracts with suppliers, securing favorable terms and conditions for the company''s benefit.
  • Establish policies and procedures that improved operational efficiency within the organization.
  • Manage over 90 back-to-school events including scheduling school events, staff, caterers, and promo items.
  • Create monthly newsletter content.
  • Create and schedule marketing emails to both members and prospects.
  • Proficient in Documatix, Executrax, Act!, HeyOrca! and Smartsheet.

Mortgage Loan Processor

Motto Mortgage Integrity
06.2022 - 01.2023
  • Ordering all necessary supporting documentation such as VOE, Title, Appraisal, Transcripts, Case
  • Numbers, Insurance, Credit Report Supplements & perform document review of mortgage loan file for completeness
  • Submitting files to underwriting & communicating with borrower/realtor to provide current status reports
  • Analyzing information regarding a borrowers income, assets & debts
  • Ensuring accurate & complete packaging of loan documentation & expediting the mortgage loan process.

Mortgage Servicer

Campus USA Credit Union
10.2010 - 12.2021
  • Explained very technical financial information to members in easy to understand language
  • Actively listened to members, handled concerns quickly & escalated major issues to supervisor
  • Funded new loans by actively building the loan into the computer system, moving money from the
  • General Ledger, & paying off other debts with the new loan
  • Typed Satisfaction of Mortgage & Subordination documents
  • Recorded mortgages through online system
  • Paid Homeowner's Insurance policies and property tax bills.

Customer Service Manager

Publix Supermarkets Inc
07.1990 - 11.2003
  • Supervised employees & assessed performances to determine training needs & define accurate plans for decreasing process lags
  • Introduced higher standards for customer service & increased efficiency by streamline operations
  • Resolved customer complaints while prioritizing customer satisfaction & loyalty
  • Trained & regularly mentored associates on performance-oriented strategies & customer service techniques
  • Managed department calls daily & coordinated department schedules to maximize coverage during peak hours
  • Consistently managed 100-person staff, effectively resolving issues, while promoting a team environment
  • Managed the total store revenue and balanced the books daily.

Education

B.A. - English

University of Florida
Gainesville, FL

Skills

  • Interpersonal Communication
  • Training & Development
  • Customer Service
  • Self-motivated Professional
  • Microsoft Office
  • Good Telephone Etiquette
  • Clerical Skillset
  • Adaptability
  • Proficient in 10-key
  • Staff Management
  • Policies & Procedures
  • Schedule Optimization
  • Verbal & Written Communication
  • Google Drive

Certification

Real Estate Sales Associate License - October 2021 to September 2025

Additional Information

  • Recently passed the National Mortgage Loan Originator Exam.

Timeline

AVP of Marketing

Florida Credit Union
01.2023 - Current

Mortgage Loan Processor

Motto Mortgage Integrity
06.2022 - 01.2023

Mortgage Servicer

Campus USA Credit Union
10.2010 - 12.2021

Customer Service Manager

Publix Supermarkets Inc
07.1990 - 11.2003

B.A. - English

University of Florida
Barbara Bush