Dynamic medical professional with extensive experience at Bacharach Institute for Rehabilitation, excelling in insurance verification and patient scheduling. Proven ability to enhance operational efficiency while maintaining HIPAA compliance. Recognized for exceptional customer service and meticulous attention to detail, ensuring seamless patient care and satisfaction.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Coastal Physical Therapy & Wellness
Brigantine
04.2024 - 05.2025
Verified insurance coverage and collected co-payments for patient appointments.
Prepared new patient charts, ensuring all forms were completed accurately.
Executed billing and collections data entry tasks efficiently.
Maintained confidentiality of patient information in compliance with HIPAA.
Assisted with filing medical records, ensuring accurate electronic documentation.
Scheduled patient appointments, confirming details with healthcare providers.
Greeted patients upon arrival, updating information in the system.
Answered incoming calls, addressing inquiries from patients and medical offices.
Home Therapy Coordinator
Bacharach Institute for Rehabilitation
Pomona
03.2021 - 03.2023
Provisioned evaluations and program planning to maximize resource utilization effectively.
Processed referrals, setting up new patients with therapists based on availability and specialties.
Liaised between patients, staff, and outside providers to resolve care-related issues.
Submitted insurance authorizations for therapy and treatment approval.
Provided administrative support by answering patient inquiries and scheduling appointments.
Maintained accurate records of patient information, including medical history and progress notes.
Coordinated communication among therapists, physicians, families, caregivers, and other professionals involved in care plans.
Speech-Language Pathology Assistant
Bacharach Institute for Rehabilitation
Pomona
08.2006 - 08.2020
Prepared materials and equipment for hospitals, clinics, and schoolrooms to achieve therapy objectives.
Documented progress results in clear terminology to inform patients effectively.
Executed clerical duties to organize therapy materials and schedule exercises.
Maintained clean, safe work areas while adhering to safety standards for patient care.
Supported developmental milestones to strengthen relationships with patients.
Tested diagnostic and treatment equipment to ensure proper functionality.
Coordinated inpatient schedules with therapists, adapting as necessary.
Scheduled outpatient testing, balancing Radiology constraints with patient availability.
Education
High School Diploma -
Southern Regional High School
Manahawkin, NJ
06-1978
Skills
Insurance verification and patient scheduling
Data entry and medical record management
HIPAA compliance
Customer service and attention to detail
Telephone etiquette
Affiliations
Atlanticare Hospice Volunteer: Volunteered for 10 years as companion to patients and families
Hope Chest Volunteer with Beacon Church: Volunteering for several years and continuing to serve - providing donated food and clothing to families in the community
Receptionist / Appointment Coordinator at Therapeutic Self-Care Mental Health Counseling CenterReceptionist / Appointment Coordinator at Therapeutic Self-Care Mental Health Counseling Center