Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Barbara Butler

Antioch,TN

Summary

Efficient and customer-oriented member experience associate with 6 years of experience providing exceptional support and resolving customer issues. Proficient in Microsoft Office, benefits administration, and accounting. Skilled in communication, office management, and customer service. Seeking a remote opportunity where I can utilize my skills to deliver high-quality support.

Overview

4
4
years of professional experience

Work History

Member Experience Associate

NationsBenefits
Antioch, TN
12.2022 - 10.2024
  • Provided exceptional customer support via phone, email, and chat channels
  • Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
  • Resolved XX% of customer inquiries on the first contact, exceeding departmental targets
  • Maintained a high level of professionalism and empathy while addressing customer concerns
  • Managed a high volume of incoming calls and emails in a fast-paced environment
  • Documented all interactions with customers accurately and thoroughly in the CRM system
  • Provided guidance to customers on using software applications or online platforms effectively
  • Followed up with customers after issue resolution to ensure satisfaction and gather feedback for process improvement

Reservation Specialist

MStreet Entertainment Group
Nashville-Davidson, TN
07.2021 - 11.2022
  • Answering_approximately 180 incoming calls and emails and other various office duties for 6 different concepts
  • Developed friendly rapport with guests while answering questions, making recommendations for 6 high-end restaurants in one of Nashville's best know restaurant groups
  • Created leads for submission to the Event Team

Reservation Specialist

Express Employment Professionals
Nashville-Davidson, TN
04.2021 - 07.2021
  • Provided guests with information about availability and pricing for Hillside Crossing -- A Ramada by Wyndham
  • Resolved various issues and discrepancies for guests
  • Handled billing and credit card information over the phone
  • Answered approximately 120 calls and emails regarding customer inquiries, concerns, and complaints per day

Education

Associate in Arts - Office Administration

Murray State University
Murray, KY

Associate in Arts - Accounting

Nashville State Community College
Nashville, TN

B.A - Liberal Arts And Sciences

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Bookkeeping
  • General Ledger Reconciliation
  • Office Management
  • QuickBooks
  • Microsoft Office
  • Filing
  • 10 key calculator
  • Account Reconciliation
  • Financial Report Writing
  • Journal Entries
  • Project management
  • Customer service
  • Payroll
  • Data Entry
  • Financial Statement Preparation
  • Human resources management (10 years)
  • Benefits Administration
  • Customer support
  • Communication skills
  • Windows
  • Strong interpersonal skills
  • Brand representation
  • Exceptional communication
  • Call center experience
  • Customer Service

Languages

English - Expert

Timeline

Member Experience Associate

NationsBenefits
12.2022 - 10.2024

Reservation Specialist

MStreet Entertainment Group
07.2021 - 11.2022

Reservation Specialist

Express Employment Professionals
04.2021 - 07.2021

Associate in Arts - Office Administration

Murray State University

Associate in Arts - Accounting

Nashville State Community College

B.A - Liberal Arts And Sciences

Middle Tennessee State University

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Barbara Butler