Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Barbara Calhoun

Account Manager
West Chester,OH

Summary

  • Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16

Years of service experience

1
1

Many more years experience: Purchasing, Account Administration

Work History

Key Account Service Manager

Bavis Fabacraft
Maineville, OH
11.2006 - 08.2022
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
  • Leveraged strategic planning to penetrate key accounts.
  • Provided servicing, management and retention of National and Regional Pharmacies
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Prepared and delivered presentations to National customers to review previous business period and highlight offerings
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Guided techs on drive thru equipment repair serving as front line tech support

Education

Some College (No Degree) - General Business

University of Cincinnati
Cincinnati, OH

Skills

  • Key Account Management
  • Operational Efficiency
  • Vendor Partnerships
  • Standards Administration
  • Quality Deliverables
  • Online Databases
  • Verbal and Written Communication
  • MS Office 365
  • Self-motivated professional
  • Organization and Time Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Key Account Service Manager

Bavis Fabacraft
11.2006 - 08.2022

Some College (No Degree) - General Business

University of Cincinnati

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Barbara CalhounAccount Manager