Summary
Overview
Work History
Education
Skills
Timeline
Software
Hi, I’m

Barbara Calloway

Certified Medical Assistant
Newland,NC
Barbara Calloway

Summary

  • Conscientious Healthcare professional offering over 2 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

2
years of professional experience
2
Certification
1

Year of college

1
year of post-secondary education

Work History

Appalachian Regional Healthcare
Boone , NC

Medical Assistant
09.2020 - 01.2023

Job overview

  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Collected and documented patient medical information such as blood pressure and weight
  • Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment
  • Called and faxed pharmacies to submit prescriptions and refills
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria
  • Greeted visitors and initiated triage processes for clients to streamline patient flow
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Baxter Healthcare Corporation

Material Handler
07.2016 - 03.2018

Job overview

  • Kept storage areas organized, clean and secure to fully protect company assets
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions
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  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
  • Made recommendations for new or revised processes and supported implementation
  • Set up machining, performed required maintenance and made adjustments to machines
  • Conducted routine inspections to check quality and compliance with established specifications
  • Prepared, calibrated and monitored production levels to achieve targets
  • Inspected products on specific cycle depending on complexity level or design for production
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Trained line workers in speed and ergonomic production work
  • Followed good manufacturing processes (GMPs).

Variety Wholesalers, Inc

Salesperson
07.2015 - 08.2016

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites
  • Engaged with customers to build rapport and loyalty
  • Prepared merchandise for sales floor by pricing or tagging
  • Processed product returns and assisted customers with other selections
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Answered customer questions about sizing, accessories and merchandise care
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Solved customer challenges by offering relevant products and services.

Advanced Call Center Technologies, LLC

Customer Care Representative
09.2012 - 01.2014

Job overview

  • Resolved concerns with products or services to help with retention and drive sales
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities
  • Analyzed customer feedback for process improvements to achieve long-term business objectives
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Communicated with clients regarding account services, statements, and
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  • Assisted call-in customers with questions and orders
  • Logged call information and solutions provided into internal database
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Recommended products to customers, thoroughly explaining details
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Maintained up-to-date knowledge of product and service changes
  • Investigated and resolved accounting, service and delivery concerns.

Education

Mayland Community College

No Degree from General Studies
2008.Jun - 2008.Jun

Mayland Community College

Diploma from Medical Assisting
09.2019 - 08.2020

Skills

Professional telephone demeanor

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Timeline

Medical Assistant

Appalachian Regional Healthcare
09.2020 - 01.2023

CMA - Certified Medical Assistant

08-2020

Mayland Community College

Diploma from Medical Assisting
09.2019 - 08.2020

Material Handler

Baxter Healthcare Corporation
07.2016 - 03.2018

Salesperson

Variety Wholesalers, Inc
07.2015 - 08.2016

Customer Care Representative

Advanced Call Center Technologies, LLC
09.2012 - 01.2014

Mayland Community College

No Degree from General Studies
2008.Jun - 2008.Jun

Software

ARISE Experience

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Barbara CallowayCertified Medical Assistant