ARISE Experience
Hi, I’m
Barbara Calloway
Certified Medical Assistant
Newland,NC
Summary
- Conscientious Healthcare professional offering over 2 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
2
years of professional experience
2
Certification
1
Year of college
1
year of post-secondary education
Work History
Appalachian Regional HealthcareBoone , NC
Medical Assistant
09.2020 - 01.2023
Job overview
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Collected and documented patient medical information such as blood pressure and weight
- Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment
- Called and faxed pharmacies to submit prescriptions and refills
- Adhered to strict HIPAA guidelines to protect patient privacy
- Audited customer files to verify medical necessity and satisfaction of coverage criteria
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Baxter Healthcare Corporation
Material Handler
07.2016 - 03.2018
Job overview
- Kept storage areas organized, clean and secure to fully protect company assets
- Informed purchasing team of missing or damaged items immediately when unloading and receiving
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Barbara Calloway - page 1
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Made recommendations for new or revised processes and supported implementation
- Set up machining, performed required maintenance and made adjustments to machines
- Conducted routine inspections to check quality and compliance with established specifications
- Prepared, calibrated and monitored production levels to achieve targets
- Inspected products on specific cycle depending on complexity level or design for production
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Trained line workers in speed and ergonomic production work
- Followed good manufacturing processes (GMPs).
Variety Wholesalers, Inc
Salesperson
07.2015 - 08.2016
Job overview
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Prepared merchandise for sales floor by pricing or tagging
- Processed product returns and assisted customers with other selections
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Answered customer questions about sizing, accessories and merchandise care
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained customer satisfaction with quick and professional handling of product returns
- Solved customer challenges by offering relevant products and services.
Advanced Call Center Technologies, LLC
Customer Care Representative
09.2012 - 01.2014
Job overview
- Resolved concerns with products or services to help with retention and drive sales
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Analyzed customer feedback for process improvements to achieve long-term business objectives
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Communicated with clients regarding account services, statements, and
- Barbara Calloway - page 2 balances
- Assisted call-in customers with questions and orders
- Logged call information and solutions provided into internal database
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Responded to customer needs through competent customer service and prompt problem-solving
- Recommended products to customers, thoroughly explaining details
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Maintained up-to-date knowledge of product and service changes
- Investigated and resolved accounting, service and delivery concerns.
Education
Mayland Community College
No Degree from General Studies
2008.Jun - 2008.Jun
Mayland Community College
Diploma from Medical Assisting
09.2019 - 08.2020
Skills
Professional telephone demeanor
Creative problem solving
Complaint resolution
Patient Assessments
Medical billing and coding
Medical office administration
CPR
Point of care testing
Phlebotomy
Knowledge of EKG rhythm interpretation
Prioritizing stat orders
Chronic disease management
Assisting with physical exams
Patient-focused care
Timeline
Medical Assistant
Appalachian Regional Healthcare
09.2020 - 01.2023
CMA - Certified Medical Assistant
08-2020
Mayland Community College
Diploma from Medical Assisting
09.2019 - 08.2020
Material Handler
Baxter Healthcare Corporation
07.2016 - 03.2018
Salesperson
Variety Wholesalers, Inc
07.2015 - 08.2016
Customer Care Representative
Advanced Call Center Technologies, LLC
09.2012 - 01.2014
Mayland Community College
No Degree from General Studies
2008.Jun - 2008.Jun