Barbara Campbell
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
Work History
Lash Technician
Cherry Lash Lounge
10.2019 - 09.2023
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed strict safety standards to protect clients from injury or infection.
- Consulted with clients to understand desired look and discuss available lash options.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Educated clients on how to clean and maintain lash extensions.
- Created unique looks matching individual client preferences and budgets.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cosmetologist/Hairstylist
Supercuts
05.2013 - 02.2019
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Student Stylist in Saon Clinic
Euphoria Institute Of Beauty Arts And Sciences
05.2013 - 04.2014
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Collaborated on group projects to complete professional deliverables.
- Participated in lecture classes and asked compelling questions to further solidify learning.
- Worked with industry professionals to further drive learning goals.
Pet Groomer
Donna And Sandy's Grooming
12.2010 - 04.2014
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Assistant Project Manager
Hawthorne Plumbing, Heating And Cooling
01.2005 - 10.2009
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Identified and resolved risks to minimize project disruption.
- Monitored and tracked project metrics and collected data to share with project members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and executed pre-construction milestones on project schedule.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Produced regular project update reports for senior business leadership.
- Managed construction schedules to achieve adequate project labor coverage.
Assistant Manager
Cinnabon
05.1999 - 01.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Education
Cosmetology - Cosmetology Education
Euphoria Institute of Beauty Arts & Sciences
Las Vegas, NV04.2014
High School Diploma -
Sierra High School
Reno, NV05.1999
Skills
- Task Delegation
- Employee Performance Evaluations
- Product and Service Knowledge
- Project Management
- Change Orders
- Scope Development
- Reporting Skills
- Client Interfacing
- Cosmetology
- Customer Consultation
- Relationship Building and Management
- Customer Service
Timeline
Lash Technician
Cherry Lash Lounge
10.2019 - 09.2023
Cosmetologist/Hairstylist
Supercuts
05.2013 - 02.2019
Student Stylist in Saon Clinic
Euphoria Institute Of Beauty Arts And Sciences
05.2013 - 04.2014
Pet Groomer
Donna And Sandy's Grooming
12.2010 - 04.2014
Assistant Project Manager
Hawthorne Plumbing, Heating And Cooling
01.2005 - 10.2009
Assistant Manager
Cinnabon
05.1999 - 01.2005
Cosmetology - Cosmetology Education
Euphoria Institute of Beauty Arts & Sciences
High School Diploma -
Sierra High School
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