Barbara Campbell
1600 Santavy St,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Assistant Manager
CDL Future Trucking Academy
04.2023 - Current
- Assisted in coordinating training programs for new drivers, enhancing onboarding efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw front desk operations which involved greeting visitors, responding to queries, and effectively routing them to the appropriate contacts.
- Handled incoming communications efficiently through phone calls, emails, mail routing and courier coordinating.
- Managed student records and documentation, ensuring compliance with regulatory standards.
- Increased sales strategies and targeted promotions.
- Maintain accuracy in processing payroll, ensuring prompt payment. for all employees.
Senior Home Care Manager
New Way Service Inc
09.2017 - 04.2023
- Supervised daily operations of home care services, ensuring compliance with safety and quality standards.
- Assisted clients with daily living activities, enhancing their quality of life through compassionate care.
- Maintained detailed records in compliance with agency standards and regulations.
- Facilitated smooth communication between caregivers at shift handovers by implementing standardized reporting procedures.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Cultivated strong partnerships with healthcare professionals such as physicians, therapists and other specialists to ensure cohesive treatment plans for patients.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Trained and mentored new caregivers on best practices for client interaction and safety protocols.
- Maintained compliance with federal, state, and local regulations governing home care services while ensuring operational excellence within the organization.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
Collections Specialist
Dynamic Solutions/ Irwin Home Equity
03.2011 - 01.2014
- Managed collections processes to reduce delinquency rates through strategic follow-up initiatives.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Negotiated repayment plans with customers to minimize financial losses, enhancing company cash flow.
- Developed personalized payment arrangements for customers facing financial hardships, maintaining customer loyalty.
Senior Customer Service Representative
Citi Financial
06.2007 - 11.2010
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Managed escalated issues effectively, demonstrating strong problem-solving skills and maintaining client trust.
- Provided ongoing client support throughout loan lifecycle, enhancing customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
- Proactively identified solutions for customers experiencing credit issues.
Collections Supervisor
Mechanics Bank
10.2003 - 05.2007
- Supervised collections team, ensuring adherence to company policies and regulatory compliance.
- Trained and mentored staff, fostering a collaborative environment to enhance team performance.
- Conducted regular meetings to review progress, address challenges, and set actionable goals for the team.
- Managed escalated accounts with high sensitivity, balancing customer relations with organizational objectives.
Education
Associate of Arts - Business Administration
Merritt College
Oakland, CASkills
- Innovation management
- Customer Support
- Decision Making
- Staff training and development
- Business administration
- Strategic thinking
- Organizational skills
Timeline
Assistant Manager
CDL Future Trucking Academy
04.2023 - Current
Senior Home Care Manager
New Way Service Inc
09.2017 - 04.2023
Collections Specialist
Dynamic Solutions/ Irwin Home Equity
03.2011 - 01.2014
Senior Customer Service Representative
Citi Financial
06.2007 - 11.2010
Collections Supervisor
Mechanics Bank
10.2003 - 05.2007
Associate of Arts - Business Administration
Merritt College