Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Barbara Carbajal

Summary

Strong leader and problem-solver focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Member Services Team Lead

Sam's Club
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customers to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Verified customer identification and documentation for compliant transactions.

911 Emergency Dispatcher

Lake County Government
11.2022 - 03.2023
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Read system maps and caller information, and documented details in system.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.

Merchandiser

Sam's Club
11.2020 - 11.2022
  • Updated pricing and signage to complete product displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and completed audits as needed.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Education

Bachelor of Science - Criminal Justice

Indiana University Northwest
Gary, IN
12.2023

Skills

  • Time Management
  • Sales Support
  • Task Prioritization
  • Conflict Resolution
  • Team Management
  • Excellent Communication
  • Customer Service
  • Decision Making
  • Adaptability
  • Problem Solving
  • Policy Enforcement
  • De-Escalation Techniques

Languages

Spanish
Native or Bilingual

Timeline

Member Services Team Lead

Sam's Club
03.2023 - Current

911 Emergency Dispatcher

Lake County Government
11.2022 - 03.2023

Merchandiser

Sam's Club
11.2020 - 11.2022

Bachelor of Science - Criminal Justice

Indiana University Northwest

Similar Profiles

CREATE PROFILE
Barbara Carbajal