Barbara Carballo
Dacula,GA
Summary
Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Tacos and Tequilas
Buford, GA
06.2021 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Assistant Manager
Bahama Breeze
Duluth, GA
01.2020 - 07.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
General Manager
Taco Mac
Buford, GA
07.2018 - 01.2020
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Implemented effective customer service surveys to encourage feedback.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Designed sales and service strategies to improve revenue and retention.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Trained, managed and motivated employees to promote professional skill development.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Assistant General Manager
Taco Mac
Suwanee , Georgia
01.2018 - 07.2018
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
- Met demanding business targets with high efficiency and smooth performance.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Motivated and led team members to work together to achieve targets.
- Encouraged, trained and disciplined employees to maximize performance.
- Boosted customer satisfaction ratings by resolving issues quickly.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
- Maintained physical and computer file systems.
General Manager
Tin Lizzy’s Cantina
Buford, GA
01.2012 - 12.2017
- Collaborated with communications team to create marketing communication plan to advance business branding and sales.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Elevated resource allocation, accurately controlling expenses.
- Established a customer-centric focus to build customer loyalty and retention.
- Identified and solved complex strategy problems to drive organizational goals.
- Grew the business by creatively driving sales and maintaining cost controls.
- Reduced costs by monitoring equipment and food inventory while negotiating and purchasing supplies to maximize profitability.
- Monitored progress by establishing plans, budgets and measuring results.
- Built customer and employee loyalty and effectively implemented operational strategies.
- Empowered staff members to contribute to the continuous improvement, quality and growth of the company.
- Hired, coached and trained staff and monitored performance.
- Managed scheduling for 40 employees to ensure optimal productivity.
- Set a sales budget for all prime costs
- Monitored inventory and analyzed product costs.
- Developed 3 internal candidates for general management promotion opportunities.
- Drove sales and maintained cost controls.
Kitchen Manager
Tin Lizzy’s Cantina
Buford, GA
01.2008 - 12.2012
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
- Responded to customer issues in a timely manner and resolved to complete satisfaction.
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
- Interviewed, hired, and supervised back of house staff.
- Received, organized and rotated paper goods and food ingredients.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Coordinated preparation of customer meals and kept a close eye on food handling for safety purposes.
- Completed regular line checks to maximize quality assurance.
- Monitored the freshness and condition of prepared foods.
- Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
- Maintained safe food handling standards at all times.
- Maximized employee morale and corrected performance issues according to established standards.
- Complied with all health department regulations and rectified issues immediately.
- Maintained facility compliance with health codes, sanitation requirements and license regulations.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Managed inventory to achieve targeted gross profit margin.
- Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.
Kitchen Manager
Outback Steakhouse
Johnscreek, GA
07.2002 - 01.2008
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
- Completed regular line checks to maximize quality assurance.
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
- Received, organized and rotated paper goods and food ingredients.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Interviewed, hired, and supervised back of house staff.
- Checked in deliveries and signed off on products received.
- Assisted servers and dining room hosts, quickly responding to guests' needs.
- Completed opening and closing checklists according to set standards.
- Set effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Complied with health and sanitation practices and procedures.
- Maintained safe food handling standards at all times.
- Maintained facility compliance with health codes, sanitation requirements and license regulations.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
- Interviewed, hired and trained new team members.
- Complied with all health department regulations and rectified issues immediately.
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Handled products and equipment in accordance with safety and sanitation guidelines.
Education
Associate of Arts - Theater
LaGuardia Community College of the City University of New York
Long Island City, NY2000
Skills
- Bilingual
- Customer experiences
- Supervision and training
- Inventory control
- Performance improvements
- Schedule management
- Employee development
- Staff training
- Sales planning and implementation
- Goal setting
- Staff development
- Profit and loss accountability
- Leadership and team building
- Recruiting and hiring
- Calm under pressure
- Team training and development
Affiliations
Employee of the year 2008
Kitchen Manager of the year 2009
Kitchen Manager of the year 2014
General Manager of the year 2016
Super Store sales bonus of the year 2016
Certification
Servsafe Food Certified
Servsafe Alcohol Certified
- Certified Cicerone
Timeline
General Manager
Tacos and Tequilas
06.2021 - Current
Assistant Manager
Bahama Breeze
01.2020 - 07.2021
General Manager
Taco Mac
07.2018 - 01.2020
Assistant General Manager
Taco Mac
01.2018 - 07.2018
General Manager
Tin Lizzy’s Cantina
01.2012 - 12.2017
Kitchen Manager
Tin Lizzy’s Cantina
01.2008 - 12.2012
Kitchen Manager
Outback Steakhouse
07.2002 - 01.2008
Associate of Arts - Theater
LaGuardia Community College of the City University of New York
Servsafe Food Certified
Servsafe Alcohol Certified
- Certified Cicerone
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