Barbara Castillo
Moreno Valley,CA
Summary
Adept at enhancing office efficiency and client satisfaction, I leveraged organization skills and telephone expertise at E. Parra Construction to streamline appointment systems and improve customer service. My proactive approach in greeting and seating clients, coupled with a knack for maintaining confidentiality, fostered a welcoming and secure environment, significantly boosting team productivity.
Overview
10
10
years of professional experience
Work History
Receptionist
E. Parra Construction
01.2020 - Current
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Front Desk Receptionist
Inland Valley Retina
10.2014 - 01.2020
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer problems and complaints.
Education
Certificate - Hospitality
Riverside City College
Riverside, CA02.2011
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Greeting and Seating Clients
- Scheduling
- Office Management
- Bookkeeping
- Security awareness
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
E. Parra Construction
01.2020 - Current
Front Desk Receptionist
Inland Valley Retina
10.2014 - 01.2020
Certificate - Hospitality
Riverside City College
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