Barbara Casto

• Assisted in daily operations by coordinating schedules and ensuring resource availability.
• Supported team members by managing communication and addressing routine inquiries efficiently.
• Maintained professional, organized, and safe environment for employees and customers
• Controlled costs
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Streamlined information sharing among departments, facilitating improved collaboration on tasks.
• Provided administrative support, including documentation and record-keeping for project milestones.
• Participated in training sessions to develop skills in leadership and effective team dynamics.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Mixed and served beverages following established recipes and standards.
• Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
• Maintained cleanliness and organization of bar area to enhance efficiency during peak hours.
• Assisted in training new staff on bar operations and customer interaction protocols.

Food / drink ordering, maintenance, cook, Bartending, cleaning,

• Improved safety procedures to create safe working conditions for workers.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Supported team members by managing communication and addressing routine inquiries efficiently.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.