Barbara Chaliz

• Responsible for performing a variety of administrative tasks including inputting individual information
  as each person arrives to the shelters.
• On a daily, there are busses of homeless people that are chartered
  to 1 of 15 shelters across the Chicago Area.
• Responsible for performing variety of administrative tasks including inputting individual information as each person arrives to shelters
• Conducts detailed registration intake process and connects individuals with other services/resources available.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

• Assisted the General Manager in managing two properties, total of 207 guest rooms and their operations on a day-to-day basis
• Ensured compliance with management company and franchise standards and delivered outstanding guest service and financial performance.
• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• • Ensures compliance with management company and franchise standards for personnel administration
  and performance, service to patrons, and room rates
  • Delivers outstanding guest service and financial performance
  • Delegates authority and assigns responsibility to all employees; supervises work activities of all
  employees
  • Ensures staff receives proper training for each position, including safety training and standard

Assisted the General Manager in managing the property operations on a day-to-day basis for 120 guest rooms.

• Resolved guest and Associate issues and ensured guest satisfaction.
• Responsible for working various shifts on front desk. Insuring all front desk operations, are conducted according to policies and procedures and brand standards.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

• Managed the whole motel and operations while residing on the property
• Ensured compliance with operational goals and managed budgets and financial plans.
• Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
• Oversaw day-to-day operations of 120-room hotel with staff of 15 employees.

• Performed general office duties including answering phones, filing documents, and providing clerical support.
• Performed general office duties, including answering multi-line phones, routing telephone calls or
  messages to appropriate staff and greeting visitors.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team
  members.
  • Composed sensitive, confidential reports, documentation, rent statements and payments.
  • Provided clerical support to 10 company employees by copying, faxing, and filing documents.
  • Provided logistical support for programs, meetings, and events, including room reservations, agenda
  preparation and calendar maintenance

• Provided dedicated customer service and maintained knowledge of store policies
• Developed client relationships and exceeded sales goals.
• Lifted up to 75 pounds at once and used forklift to move heavier loads.
• Dedicated Customer Service Representative motivated to maintain customer satisfaction and
  contribute to company success.
  Devoting to highest customer service through efficient team and customer account management.
  • Maintained up-to-date knowledge of store policies regarding payment, returns and exchanges,
  prevented store losses using awareness, diligence, and integrity.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross trained and provided back-up for other customer service representatives when needed.
  • Provided weekly, monthly, and quarterly reports listing sales figures and client histories

• Provided customer service and sales support, trained coworkers, and developed client relationships.
• Lifted up to 50 pounds at once and used forklift to move heavier loads.

• Managed clerical tasks, coordinated class arrangements, and provided premium service to 15 students per class.
• Managed multifaceted clerical tasks (e.g., translating bilingual data, data entry, filing, records
  management and billing.
  • Coordinated class arrangements, maintained database, and ensured the delivery of premium service
  our students to become motorcycle licensees.
  • Provided timely, courteous, and knowledgeable response to information requests; screened and
  transferred calls; and prepared official Harley Davidson correspondence.
  • Co-developed comprehensive, training manuals that enabled faster ramp up for our Riders' Ed coaches
  and staff.
  • Earned excellent marks on performance reviews, with citations for excellence in areas including work
  volume, accuracy, and quality.
  • Communicated effectively with staff members to prepare welcome packages for new students.
  • Established strong relationships with other departments to gain support and effectively achieve results.
  • Helped coordinate dozens of phones and in store marketing recruitment that contributed to consistently
  high enrollment levels. Entrusted to manage office in the supervisor's absence