BARBARA CHANDA
Mckinney,Texas
Summary
Hardworking and dedicated team player with excellent communication and relationship-building skills. Known for personable demeanor and determined attitude. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics.
Overview
7
7
years of professional experience
Work History
Lifestyle director
Windhaven senior living
09.2022 - 02.2024
- I develop programs, seminars, activities, and lectures for the monthly calendar
- I plan, create and implement programs, activities, and other events to enrich the lives of our residents
- I supervise the day to day social, educational, recreational, spiritual, therapeutic individual, group activities, entertainment and transportation services for the residents living at the community
- I am responsible for budgeting, conflict management, and problem solving
- Other duties include assisting the front desk, giving tours and marketing the community as needed.
Patient Care Coordinator
VCM HEALTHCARE SERVICES
01.2021 - 06.2022
- Worked closely with patients and families to deliver excellent and direct individualized patient care
- Monitored ongoing care and proactively corrected problems
- Managed prescriptions by sending electronic requests for new medications and refills
- Met with patients and families to discuss care and plan of action for future
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Customer Care Associate
EXCESS TAX SERVICES
07.2017 - 12.2019
- Managed large amounts of inbound and outbound calls in a timely manner
- Kept records of all conversations in call center database in a comprehensive way
- Responded efficiently and accurately to callers, explaining possible solutions, and ensuring that clients felt supported and valued
- Successfully built lasting relationships with clients and other call center team members based on trust and reliability
- Analyzed paperwork to verify completeness and eligibility for requested products and services
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Administrative Assistant
KONASH HEALTHCARE SERVICES
09.2016 - 06.2018
- Answered incoming calls and made outbound call
- Provided general administrative and clerical support including mailing, scanning, faxing and copying to management
- Managed contract provisions, invoices and provided estimates to customers
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Created PowerPoint presentations for business development purposes
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Post Graduate Degree - Health Administration
West Coast University
01.2022
Bachelor of Arts Degree - Development Studies with Sociology
University of Zambia Lusaka, Zambia
01.2014
Skills
- Problem-solving skills
- Customer Service
- Administrative Support
- Report Generation and Analysis
- Database Proficiency
- Patient Care Coordination
- Project Planning
- Caring and Empathetic
- Calm and Effective Under Pressure
- Community Engagement
- Budget Administration
- Computer Skills
Timeline
Lifestyle director
Windhaven senior living
09.2022 - 02.2024
Patient Care Coordinator
VCM HEALTHCARE SERVICES
01.2021 - 06.2022
Customer Care Associate
EXCESS TAX SERVICES
07.2017 - 12.2019
Administrative Assistant
KONASH HEALTHCARE SERVICES
09.2016 - 06.2018
Post Graduate Degree - Health Administration
West Coast University
Bachelor of Arts Degree - Development Studies with Sociology
University of Zambia Lusaka, Zambia
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