Barbara C. Nordling
Castle Rock,Colorado
Summary
Results-driven collections professional with extensive experience. Currently managing complex $3 billion portfolio. Known for strong commitment to team collaboration and achieving targets, adapting seamlessly to evolving business needs. Valued for exceptional negotiation skills and ability to build rapport with internal and external clients.
Overview
30
30
years of professional experience
Work History
Collections Associate II
Arrow Electronics
06.2022 - Current
- Prioritized workload efficiently managing a $3B- $5B portfolio of assigned accounts.
- Responded to customer inquiries and provided detailed account information.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures..
- Maintained detailed records of customer account statuses and communications.
- Coordinated with sales buyers to resolve disputes impacting collections success.
Senior Recipient Collections and Escalation Specialist
Cochlear Americas
01.2020 - 06.2022
- Negotiated settlement offers on balances
- Mentored new members on scripts, strategies, and company information to maximize performance
- Liaison for accounts being sent to a third-party collection agency
- Assist with writing of SOPS’s for Recipient Collection team
- Handling of all Recipient escalations for Recipient Collection Team
Recipient Account Collections Specialist II
Cochlear Americas
01.2017 - 01.2020
- Exceeded monthly goal for 13 consecutive months
- Reduced individual over 90 days AR by 51% in 3 months
- Successfully appealed denied claims sent for write off resulting in over $100K in insurance payments
- Validate credit refunds and submit to AR for processing
- Reach out to recipients via phone, email, or post for past due balances
- Review accounts to place or remove credit hold due to unpaid balances
Order Specialist – Documentation Representative
Cochlear Americas
01.2015 - 01.2017
- Met or exceeded weekly Order Movement goal for 37 consecutive weeks by an average of 115%
- Maintained a 2.25% failed audit percentage rate for 10 weeks (Goal is below 5%)
- Reviewed obtained documentation prepared order for either the Authorization Representative or the Auditor for release
- Worked interdepartmentally to proactively aid team members
- Coordinate with the account service managers on high priority clinics
Collections Associate
First Data Corporation
01.2009 - 01.2015
- Began as Collector Ownership I and within 3 months of hire promoted to Collector Ownership V due to successful performance
- Exceeded monthly, quarterly and annual collections goals on a consistent basis
- In 2012 I collected $2,025,206 101.38% of my yearly budget
- In 2013 I collected $1,758,201 collecting 109.31% of my yearly budget
- Placing over 100 calls per day to reach all outstanding debts in a timely fashion
- Used various skip tracing tools including Dunn and Bradstreet
Volunteer
Renaissance Elementary Magnet School
01.2006 - 01.2009
- Answered incoming calls from parents and directed them appropriately
- Made copies for teachers
- Entered late and tardy information into school computer
Credit and Collection Analyst
Thomson Micromedex
01.1999 - 01.2005
- Managed $15-$24M territory with several hundred invoices
- Brought my average days outstanding from 42 days when I started in December 1999 to an average days outstanding of 2.4 days in May 2003
- Consistently coordinated with Customer Account Services, Director of Sales, VP of Sales and VP of Finance informed of any issues with outstanding invoices
Patient Account Representative
Ponderosa Family Physicians
01.1995 - 01.1999
- Conducted collection effort on delinquent balances from 30 days to 180 days
- Responsible for contacting patients regarding their accounts and documents needed to fulfill insurance requirements
- Prepared weekly statements, sent all past due collection notices and audited all patient accounts
- Prepared Medicare and Medicaid billing
Education
High School Diploma -
South Brunswick High School
South Brunswick, NJ06-1985
Skills
- Accounts Receivable Management
- Solutions Focused
- Maximizing companies cash flow
- Financial Analysis & Reporting
- Building productive relationships
- Skip tracing techniques
- Strong negotiation skills
- Account reconciliation
- New hire training
Timeline
Collections Associate II
Arrow Electronics
06.2022 - Current
Senior Recipient Collections and Escalation Specialist
Cochlear Americas
01.2020 - 06.2022
Recipient Account Collections Specialist II
Cochlear Americas
01.2017 - 01.2020
Order Specialist – Documentation Representative
Cochlear Americas
01.2015 - 01.2017
Collections Associate
First Data Corporation
01.2009 - 01.2015
Volunteer
Renaissance Elementary Magnet School
01.2006 - 01.2009
Credit and Collection Analyst
Thomson Micromedex
01.1999 - 01.2005
Patient Account Representative
Ponderosa Family Physicians
01.1995 - 01.1999
High School Diploma -
South Brunswick High School
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