Barbara Coles
Hermitage,TN
Summary
At Sams Club Optical, I led a team of opticians to enhance sales and customer satisfaction through strategic initiatives, boosting engagement and profitability. My expertise in optical dispensing and managerial skills ensured high-quality service and compliance with industry standards. I excelled in providing personalized optical solutions, significantly improving patient outcomes. Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
32
32
years of professional experience
Work History
Optical Manager/Licensed Optician
Sams Club Optical
11.1992 - Current
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Explained prescriptions, optical terminology and products to customers.
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
- Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Maintained up-to-date knowledge of industry trends and advancements in eyewear technology.
- Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
- Ensured compliance with state licensing requirements, maintaining accurate records and documentation as needed.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Education
High School Diploma -
Franklin County High School
Winchester, TN05.1983
Skills
- Optical knowledge
- Optical dispensing
- Frame adjustments
- Appointment Scheduling
Timeline
Optical Manager/Licensed Optician
Sams Club Optical
11.1992 - Current
High School Diploma -
Franklin County High School
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