Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Colt

Napa,CA

Summary

Motivated employee with background in customer service. Proficient in handling multiple tasks simultaneously while maintaining a welcoming atmosphere. Strong skills include effective communication, problem-solving, and team collaboration. Flexible and approachable, with strong organizational and time management skills.

Overview

31
31
years of professional experience

Work History

Staff Services Analyst

County of Napa
Napa, CA
03.2017 - 12.2020
  • Perform a variety of responsible and specialized staff support services for Health & Human Services – Self-Sufficiency Services Department (SSSD) and Comprehensive Services for Older Adults (CSOA), with primary focus on Medi-Cal Rules and Regulations.
  • Review, analyze and make recommendations regarding Medi-Cal rules & regulations in relation to the continuing development and training of eligibility staff. Monitor and analyze upcoming changes in the legislation in order to provide eligibility staff appropriate training for implementation.
  • Analyze reports, studies, grants, contracts and proposals; make recommendations for implementation or development of studies, grants, contracts and proposals. Conduct a variety of special projects and/or surveys involving research, data collection, and analysis; make appropriate recommendations; prepare and maintain reports on assigned projects.
  • Prepare and maintain clear, concise, and comprehensive records, reports, and correspondence.
  • Consult with departmental staff and representatives of other County and/or State offices on programs, projects, or specialized assigned activities. Participate in and attend meetings of various committees and organizations as required;
  • Represent the County and Department for Medi-Cal related meetings, attend conferences held at the State and County level. Record, provide input, monitor & report on Federal and State legislation, both current and future impact on staff and customers.
  • Assist in the review and formulation of written departmental policies and procedures; prepare reports and make recommendations on policies, procedures, and programs.
  • Review and analyze proposed legislation and advise management & staff on potential impact.
  • Study and analyze data processing programs and systems; assist in developing and implementing data processing systems and make recommendations for modification.
  • Operate a computer terminal to input, access, and print data, reports and projects; operate various office equipment.

Eligibility Supervisor

County Of Napa
Napa, CA
09.2008 - 03.2017
  • Provided leadership, insight and mentoring to team of employees, identifying causes and issues to find solutions.
  • Plan, assign, supervise, and review the work of a team of employees determining eligibility of applicants and recipients for public assistance programs.
  • Reviewed individual employees work to monitor adherence to quality standards and proper procedures. Provide additional guidance and mentoring as needed.
  • Interview complainants and address performance and personnel problems.
  • Receive and prepare correspondence and required reports relating to unit activity and other matters.
  • Operate a computer terminal to input, access, and print data, reports and projects; operate various office equipment.
  • Assist in the development and implementation of procedures for public assistance programs. Provide direction to staff on implementation of policy and procedures.
  • Determine need for training, oversight and provide appropriate training and direction as needed.
  • Troubleshoot task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed, and provide Help Desk back-up coverage.
  • Respond to questions and complaints of customers in person, by telephone, mail, and/or email communication.
  • Identify suspected fraud and makes referrals for investigation.
  • Represent the department at meetings, attend conferences, and participate in studies and research projects as assigned.
  • Participate in special projects, studies, work assignments, and committees.
  • Perform related duties as assigned.

Eligibility Specialist

County of Napa
Napa, CA
09.1989 - 09.2008
  • Reviewed and evaluated applications to determine eligibility for Public Assistance Programs
  • Perform interactive interviews to elicit eligibility information, obtain and/or verify financial, employment, tax and personal demographic information and identify need for public assistance programs and services.
  • Communicate both orally and in writing with customers and others related to the initial and ongoing eligibility determination while maintaining confidentiality.
  • Enter and retrieve numerical and narrative data, and issue benefits from an automated computer system.
  • Analyze financial and eligibility information to determine initial or continuing eligibility for multiple aid programs. Determine the level of benefits to which the client is entitled by making complex mathematical computations and/or complex computer entries.
  • May provide services to drop-in clients, perform local help desk functions, provide lead direction and training to unit staff and assist with the more complicated cases, or perform specialized assignments in the areas of investigations, quality assurance and control, and fair hearings.
  • Explain regulations, rules, and policies to clients to apprise them of their rights, responsibilities and eligibility for participation.
  • Resolve discrepancies by securing documentation, medical records and confirmation from other agencies.
  • Review and interpret information provided on a variety of forms both by the client and third parties to assist with eligibility determination.
  • Monitor on-going eligibility by obtaining periodic updated information of eligibility factors and take appropriate actions on changes.
  • Evaluate clients for and answer questions on the Affordable Care Act (ACA), Advanced Payment Tax Credits (APTC) and Covered California and other health care reform initiatives.
  • Determine need for additional services and make referrals as needed for employment and other services to outside agencies to assist clients toward self-sufficiency and directs clients accordingly.
  • Organize and prioritize caseload/workload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy.
  • Complete and maintain case records, including written narratives, forms and computer documents in a clear and readable format.
  • Respond to questions and complaints of clients in person, by telephone, mail and/or email communication.
  • Provide pertinent forms and pamphlets to clients as required. Make referrals to social service workers as needed.
  • Identify potential fraud and make referrals for investigation.
  • Provide support to a supervisor with unit operations and coverage.
  • Participate in special projects, studies, work assignments, meetings, conferences and committees.
  • Prepare correspondence and reports.

Education

Associate of Arts - Accounting

St. Cloud Business College
St. Cloud MN
12-1981

High School Diploma -

Denfeld High School
Duluth, MN
06-1980

Skills

  • Customer Service
  • Team Player & Liaison
  • Goal Oriented
  • Conflict Resolution
  • Interpersonal Communication
  • Budget Conscious
  • Documentation skills
  • Retail Operations

Timeline

Staff Services Analyst

County of Napa
03.2017 - 12.2020

Eligibility Supervisor

County Of Napa
09.2008 - 03.2017

Eligibility Specialist

County of Napa
09.1989 - 09.2008

Associate of Arts - Accounting

St. Cloud Business College

High School Diploma -

Denfeld High School

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Barbara Colt