Summary
Overview
Work History
Education
Skills
Certification
Application Review Date
Volunteer Experience
Projects
Websites
Timeline
Generic

Barbara Crankson

springfield,IL

Summary

Results-driven Administrative Coordinator and Public Relations Professional with 4+ years in public affairs, data analysis, and media relations. Expertise in enhancing operational efficiency, managing large-scale data analysis, and executing outreach programs that boost community engagement and public perception. Skilled in strategic planning, stakeholder relations, and event management, delivering impactful results in diverse environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Graduate Assistant

University Of Illinois Springfield
08.2024 - Current
  • Provided research support and handled assignments for professors, enhancing departmental productivity.
  • Managed administrative tasks, created databases, and coordinated events for students, streamlining departmental operations.
  • Assisted students with inquiries and addressed departmental needs, fostering a supportive academic environment.
  • Supported academic initiatives within School of Public Management and Policy
  • Plan and execute departmental events, including awards.

Content Analyst

Teleperformance
Springfield, IL
07.2022 - 08.2024
  • Reviewed 1000+ website contents for Google, ensuring compliance and enhancing overall content quality.
  • Trained new employees and facilitated client communication to ensure smooth operations.
  • Managed email systems and executed initiatives to improve client experience and streamline organizational processes.
  • A Multinational Customer Experience Company

Executive Assistant to the Director General

Ghana Police Service
Ghana
02.2022 - 09.2022
  • Streamlined administrative support for the Director General, enhancing operational efficiency and refining departmental communication through an improved press-cutting system.
  • Coordinated outreach programs and educational campaigns, positively influencing public perception and effectively addressing key societal issues.
  • Spearheaded the initiative for a National Police TV for citizen education.

Education

Master of Public Administration - Specialization in Nonprofit Management

University of Illinois Springfield
Illinois City, IL
05-2026

Aspire Leaders Program -

Aspire Institute
Massachusetts
03-2026

Zero-L - Law

Harvard Law School
Cambridge, MA
02-2026

Fundamentals of Project Management -

Arizona State University
Arizona City, AZ
05-2025

Bachelor of Arts - Communication Studies (Advertising and Public Relations)

University of Cape Coast
Ghana,Cape Coast
10-2021

Skills

  • Research
  • Data Analysis
  • Digital Marketing
  • Project management
  • CRM Platforms
  • Microsoft Office Suite
  • Google Workspace
  • Adobe Creative Suite
  • Communications
  • Customer Experience
  • Community Management
  • Strategic Planning
  • Government and Stakeholder Relations

Certification

  • Institute for Digital Marketing & Communication - GHANA, Digital Marketing and Advanced Communications, 02/01/24
  • Arizona State University, Fundamentals of Project Management, 05/01/25
  • Harvard Law School, Zero-L, 01/01/26, 02/01/26
  • Aspire Institute, Aspire Leaders Program, 02/01/26, 03/01/26

Application Review Date

12/05/25, 02/19/26

Volunteer Experience

  • University of Illinois Springfield,

The student senator and external vice president formulated better policies and listened to students' grievances during coffee hours. Served on the campus senate.

Served as a student leader for the student philanthropy programme, where we raised over 1,000 dollars for a student-funded scholarship.

  • National Society of Leadership and Success, Fundraising Chair, and inducted member

Put students in touch and encouraged them to complete their SNT meeting for induction. Suggest some fun and impactful fundraising ideas for the group.

  • Campaign for Female Education (CAMFED)

Served as a learner guide and delivered modules of the My Better World programme (a self-development, life and learning skills, and sexual and reproductive health information programme for young people in communities). Served as a transition guide to help young girls transition from senior high school to tertiary education or enter entrepreneurship by delivering modules of the transition guide programme of CAMFED.

Projects

  • Theatre in the Park – Marketing Plan: Conducted a comprehensive case study assessing marketing challenges using SWOT analysis, SMART objectives, and audience segmentation to create a strategic outreach plan aligned with organizational goals. Developed inclusive storytelling strategies, including the “Lily’s First Step” campaign concept, to strengthen volunteer recruitment, boost ticket sales, and promote accessibility and cultural preservation. Proposed multi-channel outreach across social media, newsletters, and community partnerships to expand sponsorships and enhance donor recognition
  • Campaign for Female Education (CAMFED) – Fundraising Portfolio: Conducted comparative analysis of philanthropic revenue streams against Giving USA benchmarks to identify gaps in individual and corporate giving and recommend diversification strategies. Developed a compelling annual fund case statement highlighting alumnae leadership and climate-smart education to strengthen monthly giving and donor retention. Mapped strategic partnerships, including the MasterCard Foundation and the Skoll Foundation, to demonstrate scalability and institutional credibility.

Timeline

Graduate Assistant

University Of Illinois Springfield
08.2024 - Current

Content Analyst

Teleperformance
07.2022 - 08.2024

Executive Assistant to the Director General

Ghana Police Service
02.2022 - 09.2022

Master of Public Administration - Specialization in Nonprofit Management

University of Illinois Springfield

Aspire Leaders Program -

Aspire Institute

Zero-L - Law

Harvard Law School

Fundamentals of Project Management -

Arizona State University

Bachelor of Arts - Communication Studies (Advertising and Public Relations)

University of Cape Coast
Barbara Crankson