Summary
Overview
Work History
Education
Skills
Eveningphone
Availability
Certification
Timeline
Generic

Barbara C Stottsberry

Manassas Park,United States

Summary

With over 20 years of experience, education, and training in Police Communications, I have developed expertise as a Dispatcher/Operator, Alarm Monitor, and Instructor. Throughout my career, I have effectively managed, trained, and supervised teams of Public Safety Communication Specialists at multiple Communications Centers. A key strength of mine is creating and implementing comprehensive communications training programs while evaluating personnel performance. Dedication to effective communication within public safety organizations has consistently led to improved operational efficiency and enhanced emergency response capabilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Public Safety Communications Specialist

Department of Justice/USMS
06.2018 - Current
  • Company Overview: This is a federal job
  • Maintain a TOP SECRET CLEARANCE
  • As a Lead Public Safety Communications Specialist, I am responsible for leading other Public Safety Communications Specialists while providing law enforcement communications support for the USMS; ensure that work is completed in a timely manner and reviews the work to ensure quality results
  • As a lead, we are to be coaches, mentors, and trainers for the Public Safety Communications Specialists to manage and improve the overall performance in the Comm
  • Center along with overseeing the Daily Operations
  • The Lead balances the workload among the other Public Safety Communications Specialists along with planning, scheduling, and assigning work; training new employees; monitors and evaluates work in progress on the assigned shifts
  • The Lead reports to the Comm
  • Center Supervisor periodically on team and individual work accomplishments, problems, training needs, etc
  • And advises the Comm
  • Center Supervisor of any performance management issues and problems
  • The Lead makes sure that all Public Safety Communication Specialists have received training on the terminals and are following the policies and procedures when the terminals are being used
  • The Lead analyzes incoming intelligence data from a threat perspective and independently determines who needs to receive the information
  • The Lead is responsible for maintaining the security of USMS classified documents received by the Comm
  • Center
  • The Lead assists in the development of the standard operation procedures for safeguarding the classified documents; use of the classified documents; physical storage and control of the documents
  • The Lead ensures that all Public Safety Communications Specialists follow the policies and procedures when handling classified documents
  • The Lead is responsible for receiving fugitive tips from other federal, state, and local agencies along with the public
  • This information will then be analyzed and disseminated to the appropriate USMS District
  • The Lead also serves as an international liaison regarding foreign fugitive information and international calls
  • The Lead conducts training and makes sure that the Public Safety Communications Specialists are receiving and disseminating fugitive tips correctly
  • The Lead assists in the activation of the USMS Headquarters Emergency Operations Center (EOC); and provide support during critical incidents
  • Analyze the situation along with incoming data, determines the resources required, and how long the resources will be needed
  • Interfaces with federal, state, and local law enforcement agencies, the Federal Emergency Management Agency (FEMA), the Department of Homeland Security (DHS), etc., during national crises
  • Responsible for assisting in setting up and operating command centers in other geographical areas, when needed, in response to a national crisis or serious incidents
  • Required to become familiar with the operation of the EOC systems, databases, etc., and provide support during an activation or special operation
  • The Lead assists news media personnel, the public, representatives of nation and international organizations, and other agencies when contacting USMS
  • Will assist and direct calls to the necessary USMS office or HQ Division
  • The Lead assists in the establishment and coordination of special operations involving the Comm
  • Center
  • The Lead is responsible for making sure the Public Safety Communications Specialists are aware of the operations and that they are providing the necessary support for the duration of the operation
  • The Lead seeks methods for continuous improvement of work products in the Comm
  • Center and participates in team development and customer service improvement initiatives
  • The Lead establishes and maintains liaison with personnel from other Federal agencies
  • Performs other duties as assigned
  • This is a federal job

Public Safety Communications Specialist

Department of Justice / USMS
05.2015 - 06.2018
  • Company Overview: This is a federal job
  • Analyzes incoming intelligence data from a threat perspective and independently determines who needs to receive the information
  • Responsible for operating telecommunication terminals linked to JDIS, NCIC, and NLETS
  • Confirming all USMS wanted person entries in NCIC and making the appropriate notifications on arrests
  • Responsible for receiving fugitive tips from other federal, state, and local agencies along with the public
  • This information will then be analyzed and disseminated to the appropriate USMS District
  • Provides two-way radio response services for USMS offices in Washington, DC metro area to include Headquarters, USMS; the Eastern District of Virginia (Alexandria, Virginia); the District of Columbia, The District of Columbia Superior Court, and the District of Maryland
  • Assist in the activation of the USMS Headquarters Emergency Operations Center (EOC); and provide support during critical incidents
  • Analyze the situation along with incoming data, determines the resources required, and how long the resources will be needed
  • Interfaces with federal, state, and local law enforcement agencies, the Federal Emergency Management Agency (FEMA), the Department of Homeland Security (DHS), etc., during national crises
  • Responsible for assisting in setting up and operating command centers in other geographical areas, when needed, in response to a national crisis or serious incidents
  • Required to become familiar with the operation of the EOC systems, databases, etc., and provide support during an activation or special operation
  • Set up and operate the video teleconference equipment in the EOC in support of USMS requirements
  • Coordinates all connections between federal, state, and local agencies
  • Responsible for maintaining the security of the USMS classified documents received by the Communications Center
  • Will follow the standard operating procedures for the safeguarding the classified documents; the use of the classified documents; physical storage and control of the documents; need to know criteria; transmitting, reproducing, and the destruction of documents
  • Responsible for rekeying Communications Security (COMSEC) equipment located in the communications Center and the EOC
  • Provides support to USMS personnel on rekeying problems dealing with COMSEC equipment as required
  • Responsible for operating the USMS Mass Notification System
  • This system is used to broadcast emergency message and other important announcements to USMS employees
  • Assists news media personnel, the public, representatives of nation and international organizations, and other agencies when contacting USMS
  • Will assist and direct calls to the necessary USMS office or HQ Division
  • Have a working knowledge of computer software programs such as Microsoft Word, Excel, and PowerPoint
  • Will seek methods for continuous improvement of work products; participate in team development and customer service improvement initiatives for the Communications Center
  • Establishes and maintains liaison with personnel from other federal agencies
  • Other duties as assigned Maintain a TOP SECRET Clearance
  • This is a federal job

Telecom Equip Operator

Pentagon Force Protection Agency (DoD)
10.2008 - 05.2015
  • Company Overview: This is a federal job
  • Monitors Pentagon closed circuit television security devices
  • Evaluates, analyzes, tests, monitors alarm & intrusion detection systems, on the Pentagon Reservation & surrounding leased facility remote alarm systems
  • Reports and briefs leaders & senior officials on significant incidents, delays, or problems with the alarm monitoring systems & closed-circuit television security devices for the Pentagon Reservation & Leased Facility locations
  • Conducts end of shift information briefs for oncoming personnel & senior officials
  • Research & documents incoming requests from law enforcement personnel & outside agencies on the VCIN (Virginia Criminal Information Network), NCIC (National Crime Information Center), DDEX (Defense Law Enforcement Data Exchange) and LINX (NCIS Law Enforcement Information Exchange) law enforcement information systems, providing vehicle registration, criminal history, driver information, wanted property or persons, warrant & hit confirmations & investigative data
  • I use my individual judgment and established agency policy to determine the priority of active emergency & non-emergency incidents
  • Dispatches information to appropriate law enforcement, emergency, medical, chemical, and biological, K9 and fire protection personnel within the Pentagon Reservation, leased facility locations & outside agencies as warranted
  • Utilizes a variety of telecommunications equipment including digital and analog radios, telephones, computer networks, closed circuit television monitoring systems, WAWAS, NORAD & PMARS frequency monitors
  • Issues master building keys to officers, verifying credentials, swipe access & escort privileges of building occupants
  • Broadcasts emergency information over a digital switching system to Pentagon employees concerning personnel safety, evacuation, & incident locations
  • Maintains the computerized central parking system during non-duty hours for the DPS, parking office
  • Conducts security check of personnel & visitors within the parking data system to ensure clearance & status
  • Maintains equipment functionality for the digital recording system of radios & cameras
  • Operates the telecommunications devise for the Deaf (TDD) phone system to ensure police services are provided for the hearing impaired
  • Mount & change magnetic recording discs, magnetic tape, files, pilots, addresses, routes and/or reroutes messages as needed
  • Ensures operational efficiency of all equipment to avoid situations that adversely impact on the operation of the communication center
  • Answers tenants questions or resolves adverse conditions concerning equipment, operations standards, emergency response criteria, and recommends operations changes to senior officials
  • Initiates & directs emergency scenario training exercises with law enforcement officers & dispatch personnel
  • Notifies senior officials of emergency incidents via telephone, computer networks and electronic telecom paging systems
  • Contacts mutual aid agencies, tow contractors, taxi's, transfer vehicles and travel arrangements as requested by senior or law enforcement personnel
  • Reviews existing and proposed equipment service contracts to determine if they meet requirements, are compatible with established systems, protocol requirements and on-line security protection
  • Schedules and coordinates activities related to system operation and software/hardware integration
  • Ensure response of appropriate police, chemical and biological personnel, emergency response technicians another emergency personnel for suspicious persons, vehicles, unattended packages, including chemical and biological events, and visiting dignitaries
  • Prepares, submits, and maintains required systems reports
  • Develops, writes, and edits standard Operating Procedures (SOP) based on policy changes within the agency
  • Creates work aides and flow charts for the agency
  • Evaluates & provides analysis of (EMD) Emergency Medical Dispatch calls for service for quality assurance and customer service
  • Generate statistical data of emergency calls received and processed
  • Trains new telecommunications personnel & provide all learning aids to assist with learning
  • Answers general telephone inquiries, directs callers to appropriate offices for assistance
  • Answers calls for service concerning inoperable equipment in Pentagon and leased facility areas and enters service requests for repairs
  • Typing correspondence, filing, records management, dictation, assigning case numbers, enters call for service reports analyzing the tenant’s problem and initiating the proper response to complaints and providing data entry for service requests
  • RMS Train the Trainer Operates basic office equipment, telephones, copiers, and facsimile machines
  • I am a subject matter expert in emergency medical, police dispatch, criminal and civilian personal history research operating numerous law enforcement databases & web-based systems
  • This is a federal job

Education

Master of Science - Forensic Science

George Mason University
Fairfax, VA
05.2013

Bachelor of Arts - Government and Political Affairs, Criminology

Millersville University
Millersville, PA
05.2008

Skills

  • Communications
  • Training
  • Leadership
  • Record Management

Eveningphone

571-215-1617

Availability

Permanent, Full-time

Certification

USMS Administrative Trauma Course, 2023

USMS Continuity Program Managers Training, 2023

USMS Leadership Through Understand Human Behavior, 2023

USMS Adjunct Instructor Training Program, 2023

DOJ Mentoring Program, Protégé 2022-2023

Federal Financial Management Overview for DOJ

Timeline

Lead Public Safety Communications Specialist

Department of Justice/USMS
06.2018 - Current

Public Safety Communications Specialist

Department of Justice / USMS
05.2015 - 06.2018

Telecom Equip Operator

Pentagon Force Protection Agency (DoD)
10.2008 - 05.2015

Bachelor of Arts - Government and Political Affairs, Criminology

Millersville University

Master of Science - Forensic Science

George Mason University

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Barbara C Stottsberry