Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Cunningham

Prattville,AL

Summary

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Insurance Agent

Primerica
Montgomery, AL
11.2021 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Met with customers to provide information about available products and policies.
  • Finalized sales and collected necessary deposits.
  • Calculated premiums and established payment methods for sales.
  • Conducted annual reviews of existing policies to update information.

Administrative Assistant

United Parcel Service, UPS
MONTGOMERY, AL
11.1986 - 12.2020
  • Answered phone system, routing calls, delivering messages.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Deal with customers shipping and picking up their packages.
  • Handled high value packages
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Salesperson

Dillards Department Store
Montgomery, AL
10.2007 - 01.2008
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.

Education

Bachelor of Science - Human Resources Management

Auburn University-Montgomery
Montgomery, AL

Skills

  • Client Needs Analysis
  • Insurance Policy Sales
  • Operational Efficiency
  • Financial Needs Assessment
  • Administrative Support
  • Life Insurance
  • Quotes and Sales
  • Quote Information
  • Policyholder Communication
  • Policy Renewals
  • Insurance Coverage Verification
  • Policy Adjustment Knowledge
  • Licensing Requirements
  • Customer Billing
  • Financial Due Diligence
  • Clerical Support
  • Customer Service and Assistance
  • Call Center Customer Service
  • Credit and Debt Card Processing
  • Team Meetings

Timeline

Insurance Agent

Primerica
11.2021 - Current

Salesperson

Dillards Department Store
10.2007 - 01.2008

Administrative Assistant

United Parcel Service, UPS
11.1986 - 12.2020

Bachelor of Science - Human Resources Management

Auburn University-Montgomery

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Barbara Cunningham