Barbara DaSilva
Server
Sebring,FL
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Focused and attentive with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity. Professionalism and communication are of top priority!
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Broken Egg Diner
08.2022 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Answered customers' questions, recommended items, and recorded order information.
- As I like to say " You wear the shirt, You do the job!"
Clerk
Ables And Craig, P.A.
08.2021 - 08.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Purchased and maintained office supplies.
- Edited documents to keep company materials free of grammar errors.
- Utilized office management software to record and track customer information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Server
Jimmy Greek American Grill
09.2014 - 04.2021
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items, and recorded order information.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Customer Service Representative
The Results Companies, LLC
06.2020 - 10.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Property Assistant
Stans Pro Se And Tax Service
02.2009 - 10.2015
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Implemented marketing strategies to attract prospective tenants, increasing occupancy rates throughout the portfolio.
- Maintained open communication channels with tenants, addressing concerns or inquiries in a timely manner.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated appointments to show marketed properties.
Education
AA Business
South Florida State College
Avon Park, FL2027
GED -
Sebring High School
Sebring, FL05.2009
Skills
- Adaptable and Flexible
- Process Monitoring
- Basic Mathematics
- Meeting Scheduling
- Time Management
- Data Entry
- Food Safety Standards
- Staff Training
- High Energy and Stamina
- Strong Work Ethic
- Inventory Management
- Cash Handling
Certification
- AED Certified
- Food Handler Certification
- CPR Certified
Timeline
Server
Broken Egg Diner
08.2022 - Current
Clerk
Ables And Craig, P.A.
08.2021 - 08.2022
Customer Service Representative
The Results Companies, LLC
06.2020 - 10.2020
Server
Jimmy Greek American Grill
09.2014 - 04.2021
Property Assistant
Stans Pro Se And Tax Service
02.2009 - 10.2015
AA Business
South Florida State College
GED -
Sebring High School
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