Learned and applied safety procedures for handling cleaning chemicals and equipment.
Assisted in maintaining cleanliness and organization of assigned areas.
Operated cleaning machinery, including floor scrubbers and vacuums, effectively.
Followed detailed cleaning schedules to ensure thorough maintenance of facilities.
Adapted to various cleaning tasks based on specific area requirements.
Collaborated with team members to enhance efficiency in daily operations.
Machine Operator
Vital Plastics
01.2017 - 01.2020
Operated machinery efficiently to ensure smooth production flow.
Monitored equipment performance and conducted routine maintenance checks.
Collaborated with team members to optimize production schedules and processes.
Trained new operators on safety protocols and machine operation procedures.
Identified process inefficiencies and implemented improvements to enhance productivity.
Maintained accurate records of production metrics and equipment usage logs.
Assisted in troubleshooting machine malfunctions and coordinating repairs promptly.
Ensured compliance with safety regulations to maintain a safe working environment.
Followed detailed instructions to operate machines with accuracy and produce quality products.
Set up and adjusted equipment and properly configured machines for daily operation.
Complied with company and OSHA safety rules and regulations.
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Operated various types of machinery, contributing to the successful completion of diverse projects.
Set up and ran machinery to produce exceptional products for industrial needs.
Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Collaborated with team members to optimize production processes and improve overall performance.
Customer Service Representative
Buderic/Resco Corporation
03.2010 - 05.2011
Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
Managed complex issues, coordinating with multiple departments for effective resolutions.
Trained new team members on customer service protocols and best practices.
Implemented feedback mechanisms to enhance service delivery and improve customer experience.
Analyzed customer interactions to identify trends and recommend process improvements.
Maintained accurate records of customer interactions in CRM system for tracking purposes.
Developed and maintained strong relationships with clients, fostering trust and engagement.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Manager
Prudential Metrowide Realtors
02.2005 - 11.2007
Streamlined office operations, enhancing workflow efficiency and productivity.
Coordinated schedules and meetings, ensuring optimal time management for staff and executives.
Managed vendor relationships, negotiating contracts to secure favorable terms and services.
Developed and implemented office policies, fostering a positive work environment and compliance with regulations.
Oversaw budget management, tracking expenses to maintain financial accuracy and accountability.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Corporate Legal Assistant
Dorsey & Whitney Law Firm
01.2000 - 04.2005
Drafted and reviewed legal documents, ensuring compliance with corporate policies and regulations.
Managed schedules and coordinated meetings for legal counsel, maximizing time efficiency and communication flow.
Conducted thorough research on legal precedents, contributing to informed decision-making in corporate matters.
Assisted in preparation for litigation by organizing case files and gathering evidence for attorney review.
Implemented document management systems, improving retrieval speed and reducing redundancy in legal paperwork.
Trained junior staff on legal procedures and documentation standards, enhancing team productivity and accuracy.
Organized deposition materials and trial exhibits, contributing to successful litigation outcomes.
Developed strong relationships with clients through clear communication and proactive problem-solving efforts.
Conducted thorough legal research, providing valuable insights for case strategy development.
Supported attorneys in managing complex caseloads, resulting in timely case resolution.
Effectively assisted in the coordination of client billing activities to ensure prompt payment processing.
Handled sensitive information with discretion, upholding strict confidentiality standards at all times.
Demonstrated attention to detail while maintaining corporate minute books for various entities.
Enhanced efficiency by drafting, editing, and proofreading legal documents for corporate transactions.
Streamlined communication with clients and opposing counsel to facilitate negotiations and settlements.
Education
Associate of Arts - Art History And English
Normandale Community College
Minneapolis, MN
Associate of Science - Allied Arts
University of Wisconsin, River Falls
River Falls, WI
Skills
Professional training in all aspects of the legal, real estate, plastics and cleaning industries Managed office functions by utilizing computer software A polished and professional customer service manager A driven cleaning and janitorial worker