Summary
Overview
Work History
Skills
Certification
Portfolio
Websites
Timeline
Barbara De Lucca

Barbara De Lucca

Mililani,HI

Summary

Results-driven and highly adaptable professional with a diverse background spanning over 16 years in real estate, entrepreneurship, and customer success management. As a seasoned Real Estate Broker, I have a proven track record of delivering exceptional results, guiding clients through complex transactions, and providing strategic real estate solutions. My passion for fostering business growth led me to found and serve as the President of the Hispanic Chamber of Commerce Hawaii, where I champion the success of minority-owned businesses, facilitate networking opportunities, and advocate for economic development in the community.

Most recently, as a Customer Success Partner at BBB, I leveraged my deep understanding of business operations and customer relations to build strong, lasting partnerships. I exceled in onboarding, retention, and satisfaction, helping clients achieve their goals while maintaining high standards of service. Throughout my career, I’ve cultivated a unique ability to blend industry knowledge with strategic community engagement, having actively participated in initiatives aimed at empowering entrepreneurs, women leaders, and businesses in Hawaii.

My diverse experience enables me to collaborate across sectors, network with key organizations, and create lasting value both for clients and the broader business community.

Overview

20
20
years of professional experience
1
1
Certification

Work History

President, Board of Directors and Co-Founder

Hispanic Chamber Of Commerce Hawaii (501c3)
09.2019 - Current

Strategic Leadership & Organizational Development:

  • Spearheaded the formation and incorporation of the Chamber as a 501(c)(3) nonprofit.
  • Built and managed partnerships with local businesses, government agencies, and community leaders to expand outreach and funding opportunities.

Event Planning & Program Management

  • Lead the planning and execution of signature community and business events, including:
  • Annual Cinco de Mayo Festivals (2023-2024) which drew over 4,000 attendees; included live entertainment, food vendors, cultural performances, and small business booths.
  • Latino Business Expo: a showcase for Latino-owned businesses to connect with clients, investors, and resources.
  • Hispanic Heritage Celebration: educational and cultural programming recognizing Latino contributions in Hawaii.
  • Annual Dia de Los Muertos Gala & Latino Business Awards (2024-2025) formal awards dinner supporting local Hispanic food vendors, honoring business excellence and leadership, including casino night fundraiser.
  • Annual Beads for Leads Networking Mixer (2020-2024) fostering peer-to-peer business connections while celebrating Fat Tuesday at HCCH member location, The Boiling Crab.
  • Buenos Días Business Workshops: monthly educational sessions supporting small business development.
  • Bi-Annual Membership Meetings: facilitate strategic planning, member input, and board updates.

Grant Writing & Fund Development

  • Authored successful grant proposals to secure funding for community enrichment programs and cultural initiatives.

Managing Broker

Soldier To Soldier Hawaii Realty
03.2018 - Current
  • Provide expert advice on property investments, enabling clients to make well-informed decisions about their portfolios.
  • Organize successful open house events showcasing properties to potential buyers and generating interest in listings.
  • Mentor new agents through hands-on training programs focused on industry best practices and ethical standards compliance.
  • Negotiate favorable contract terms on behalf of clients, ensuring optimal financial outcomes for all parties involved.
  • Handle complex real estate transactions with professionalism, resolving disputes amicably to maintain positive working relationships among all parties involved.
  • Facilitate seamless transaction processes, coordinating with mortgage brokers, escrow and title companies, inspectors, and other key stakeholders.

Customer Success Manager

Better Business Bureau Great West + Pacific
06.2024 - 07.2025
  • Customer Engagement & Success: Oversee a diverse portfolio of clients, ensuring seamless onboarding, adoption, and retention by offering tailored solutions and personalized support.
  • Customer Retention: Organized and led quarterly business reviews with top clients, showcasing product value and discussing future opportunities.
  • Strategic Partnerships & Networking: Represent the company at various community events for business leaders and business development conferences. Network and build relationships with key organizations to strengthen BBB's presence and brand.
  • Event Representation & Advocacy: Attend and speak at business conferences, trade shows, and community leadership events to promote the company's values and customer-first approach, while networking to identify potential business opportunities.
  • Customer Training & Education: Conduct regular webinars, workshops, and one-on-one training sessions for clients to ensure they fully leverage the platform’s features and drive business success.

Real Estate Advisor

Keller Williams
09.2014 - 03.2018
  • Reviewed market research data and changed sales plans accordingly.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Negotiated, facilitated, and managed real estate transactions.

Real Estate Advisor

Keller Williams
05.2005 - 08.2011
  • Reviewed market research data and changed sales plans accordingly.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Developed strong relationships within the local community to foster business growth and expand professional network.

Skills

  • Systems Organization
  • Creating and Delivering Presentations
  • Program Administration
  • Effective Leadership
  • Client Engagement
  • Sales Growth
  • Social media marketing
  • Business relationship building
  • Negotiation expertise
  • Relationship management
  • CRM software
  • Client onboarding
  • Multitasking and organization
  • Team collaboration
  • Creative problem solving
  • Relationship building
  • Customer relations
  • Effective leadership
  • Innovation fostering
  • Organizational management
  • Strategic visioning
  • Influential networking

Certification

  • Certified Military Relocation Professional

Portfolio

Featured Picture
Cinco de Mayo 2025
Featured Picture
Cinco de Mayo 2024
Featured Picture
Taste of Mana Gala & Latino Business Awards 2024
Featured Picture
Taste of Mana Gala & Latino Business Awards 2025
Featured Picture
Latino Business Expo Hawaii 2023

Work Type

Full Time

Work Location

RemoteHybrid

Timeline

Customer Success Manager - Better Business Bureau Great West + Pacific
06.2024 - 07.2025
President, Board of Directors and Co-Founder - Hispanic Chamber Of Commerce Hawaii (501c3)
09.2019 - Current
Managing Broker - Soldier To Soldier Hawaii Realty
03.2018 - Current
Real Estate Advisor - Keller Williams
09.2014 - 03.2018
Real Estate Advisor - Keller Williams
05.2005 - 08.2011
Barbara De Lucca