Summary
Overview
Work History
Education
Skills
Timeline
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Barbara DeRiter

Indianapolis,IN

Summary

Dynamic Pre-Litigation Supervisor at Simon Property Group with a proven track record in enhancing team productivity and customer satisfaction. Skilled in conflict resolution and process improvement, I successfully implemented efficient workflows, leading to a significant boost in operational efficiency. Committed to staff development and fostering a collaborative work environment.

Overview

28
28
years of professional experience

Work History

Pre-Litigation Supervisor

Simon Property Group
03.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Legal Collections Supervisor

Simon Property Group
01.2021 - 03.2025
  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Established performance metrics to evaluate team success and identify areas for improvement.
  • Improved team productivity through ongoing coaching, training, and performance evaluations.
  • Mentored junior staff members on best practices in debt collection techniques and procedures.
  • Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

AR Supervisor

Simon Property Group
05.2002 - 01.2021
  • Assisted in month-end closing activities, ensuring accurate financial reporting and timely reconciliations.
  • Provided exceptional customer service, addressing inquiries and resolving disputes professionally and promptly.
  • Implemented effective credit policies, reducing risk exposure while maintaining strong customer relationships.
  • Managed a diverse portfolio of client accounts, maintaining excellent communication and fostering trust with key contacts.
  • Conducted regular account reviews to identify potential issues early, enabling proactive resolution of problems.
  • Streamlined AR workflows for improved collection rates and reduced delinquencies.
  • Negotiated favorable payment terms with customers, balancing company needs against client requirements for optimal results.
  • Reduced outstanding balances with diligent follow-up on overdue invoices.
  • Verified discrepancies and resolved clients' billing issues
  • Reconciled daily AR ledger and verified proper posting.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Legal Collections Paralegal

Simon Property Group
05.2001 - 05.2002
  • Collaborated on collection and dispute resolution issues.
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Prepared accounts receivable-related journal entries for accounting month-end close.
  • Monitored accounts receivable aging and worked with various areas to address business needs.
  • Worked closely with attorneys to develop comprehensive case strategies that maximized the likelihood of successful collections outcomes.
  • Assisted in training new hires on company policies, procedures, and best practices for effective collections paralegal work.
  • Drafted persuasive demand letters that clearly outlined client expectations regarding payment timelines and consequences for nonpayment.
  • Conducted thorough research on debtor assets to determine the best course of action for successful collections.
  • Facilitated smooth communication between clients, attorneys, courts, and other parties involved in the collections process.
  • Adhered to fair debt collection practices.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Met all filing deadlines by accurately maintaining hearing calendar for entire office.
  • Collaborated with attorneys to develop strategies for each case.
  • Assisted attorneys with reviewing and organizing witness reports.

Paralegal

Doninger Tuohy & Bailey
03.1997 - 05.2001
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Edited and proofread legal documents to verify accuracy.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
  • Fostered collaborative environment, facilitating communication between legal teams and clients.
  • Increased client satisfaction with thorough research and prompt response to inquiries.
  • Conducted background investigations on defendant.
  • Contacted witnesses to testify under oath at court hearings.
  • Contacted clients to schedule appointments and discuss progress of cases.

Education

Associate of Applied Science - Paralegal Studies

University of Indianapolis
Indianapolis, IN
05-1992

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Team building
  • Processes and procedures
  • Operations management
  • Process monitoring and improvement
  • Policy enforcement
  • Conflict resolution
  • Negotiation
  • Data analytics
  • Coaching and mentoring
  • Policy and procedure development

Timeline

Pre-Litigation Supervisor

Simon Property Group
03.2025 - Current

Legal Collections Supervisor

Simon Property Group
01.2021 - 03.2025

AR Supervisor

Simon Property Group
05.2002 - 01.2021

Legal Collections Paralegal

Simon Property Group
05.2001 - 05.2002

Paralegal

Doninger Tuohy & Bailey
03.1997 - 05.2001

Associate of Applied Science - Paralegal Studies

University of Indianapolis

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Barbara DeRiter