BARBARA DIPIANO
Houston,TX
Summary
To seek and maintain a position that offers professional challenges utilizing strong organizational skills, interpersonal skills, excellent time management, and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Camp Counselor
Quillian Memorial Center
05.2023 - 08.2023
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Created a climate of learning and fun to further the development of each camper socially, physically, and creatively.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Enhanced camper experience by organizing and leading engaging activities and volunteer opportunities for the teen campers.
Front Desk Agent
Four Points Marriott
11.2022 - 05.2023
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted in training new front desk agents, sharing best practices and procedures.
Census Enumerator
U.S. Census Bureau
06.2020 - 09.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in the Census.
- Interviewed residents in assigned areas to explain the purpose of the Census, ask questions, and record answers.
- Contributed to higher completion rates through persistent follow-up visits for non-responsive households.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
Store Manager
Fallas Paredes
01.2010 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Successfully increased sales from $1.25M to $2.5M
Store Manager
Rainbow
01.2005 - 01.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Responsible for asset protection including monthly safety meetings
- Produced detailed reports to share progress with staff and District Manager to help drive sales and work on any weak areas
- Coached sales associates in fashion trends, sales incentives, and selling techniques, significantly increasing sales and customer satisfaction.
- Increased sales YoY and kept shrink below 1%
- Promoted from Assistant Manager to Store Manager in less than a year.
Assistant Manager
Citi Trends
01.2004
- Assisted store manager with day to day operations
- Trained and developed staff on exceptional customer service
- Managed schedule to ensure coverage
- Merchandised to increase sales
Education
Bachelor of Science - Political Science
05.2024
Associate of Arts - Multidisciplinary Studies
05.2021
General Studies -
01.1997
Skills
- Written and oral communication
- Computer Assistance
- Community Outreach
- Administrative Support
- Telephone Etiquette
- Customer Relationship Management
- Reading and teaching
- Children's programs
- Attention to Detail
- Microsoft Office
- Clerical Support
Timeline
Camp Counselor - Quillian Memorial Center
05.2023 - 08.2023
Front Desk Agent - Four Points Marriott
11.2022 - 05.2023
Census Enumerator - U.S. Census Bureau
06.2020 - 09.2020
Store Manager - Fallas Paredes
01.2010 - 01.2018
Store Manager - Rainbow
01.2005 - 01.2010
Assistant Manager - Citi Trends
01.2004
Houston Community College - General Studies,
University of Houston - Bachelor of Science, Political Science
Houston Community College - Associate of Arts, Multidisciplinary Studies
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