Barbara Disla

• Serve as a primary point of contact for customer inquiries, efficiently responding to a large volume of calls and emails.
• Review and process orders from multiple sales channels, including but not limited to, Faire Marketplace, FashionGo, Brandwise, Shopify, BigCommerce, and direct sales.
• Coordinate with shipping teams to streamline order fulfillment processes and maintain optimal stock levels across channels.
• Evaluate and approve customer applications, including wholesale accounts and credit applications, by assessing eligibility based on company procedure and policies.
• Collaborate with the Accounting department to assist with A/R management, ensuring timely and accurate processing of payments and resolution of outstanding balances.
• Establish and maintain lasting customer relationships with various key accounts, handling items such as vendor guidelines and purchase order management.
• Help provide leadership and support to customer service associates, ensuring adherence to quality standards and performance targets.

•Establish rapport with customers, understanding their budget, needs, and preferences to guide them through the car-buying process.

•Demonstrate a comprehensive understanding of the vehicles in the showroom, highlighting features, specifications, and benefits to potential buyers.

•Adjust sales strategies based on customer profiles, adapting communication styles and approaches to cater to a diverse range of clients.

•Navigate price discussions and negotiate terms to reach a mutually beneficial agreement, balancing customer satisfaction with company objectives.

•Handle all necessary paperwork accurately and efficiently, ensuring compliance with legal and regulatory requirements.

•Utilize technology tools, such as customer relationship management (CRM) systems, to track leads, manage customer interactions, and streamline sales processes.

•Establish and maintain post-sale relationships by following up with customers to ensure satisfaction, address concerns, and potentially generate repeat business.