Luna Herrera
San José,CA
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Pediatrix
06.2025 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Utilized electronic health record systems to update patient information and ensure data accuracy.
- Collaborated with healthcare providers to streamline communication and enhance patient care processes.
- Educated patients on available services, insurance options, and billing procedures for improved understanding.
- Verified insurance eligibility and coverage for patients.
Pharmacy Clerk
Walgreens, Campbell
10.2022 - 09.2024
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Explained medication use and side effects under pharmacist direction.
- Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
- Improved customer trust with confidential handling of sensitive health information.
- Maintained up-to-date knowledge of pharmaceutical products, enhancing quality of customer advisories.
Medical Receptionist
Top Care Medical Group, San Jose
06.2021 - 10.2022
- Company Overview: Top Care Medical Group - San Jose, CA
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice’s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Reduced administrative errors by consistently verifying insurance information.
Education
High School - undefined
Alpha Cindy Avitia High School
06.2022
undefined
Evergreen Valley College
Skills
- Answering customer questions
- Patient confidentiality
- Data entry proficiency
- Receiving incoming supplies
- Stock management
- FDA and HIPAA compliance
- Patient safety
- Multitasker
- Stocking shelves
- Verifying orders
- Records updating
- Insurance billing
- Insurance verification
- Drug inventory control
- Cash register operations
LANGUAGES
English - Native
Spanish - Native
Timeline
Patient Service Representative
Pediatrix
06.2025 - Current
Pharmacy Clerk
Walgreens, Campbell
10.2022 - 09.2024
Medical Receptionist
Top Care Medical Group, San Jose
06.2021 - 10.2022
High School - undefined
Alpha Cindy Avitia High School
undefined
Evergreen Valley College