Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
Generic

Barbara Dodge

Peoria,AZ

Summary

Motivational leader with advanced supervisory, team building, and customer service skills. Experienced in driving positive changes to maximize employee engagement and performance through training, monitoring, and morale-building techniques.

Overview

25
25
years of professional experience

Work History

Senior Relationship Banker

Comerica Bank
Peoria , AZ
12.2023 - Current
  • Provided advice on financial services, such as investments and insurance, to existing customers.
  • Conducted financial reviews with clients to identify their current and future needs.
  • Researched and responded to customer inquiries regarding banking products and services.
  • Established new accounts for corporate and retail customers in compliance with bank policies and procedures.
  • Participated in weekly sales meetings to discuss progress towards goals, challenges faced.
  • Trained junior bankers on relationship management techniques and best practices.
  • Maintained up-to-date knowledge of regulations related to banking operations.
  • Reviewed customer feedback data and identified areas of improvement in service delivery.
  • Collaborated with internal teams on projects aimed at improving customer experience.

Senior Manager VP-Home Lending

Wells Fargo & Company
Phoenix, AZ
04.2013 - 12.2022
  • Singlehandedly led and oversaw 8 Frontline Leaders and their teams consisting of over 125 direct/indirect reports in various steps of the Home Lending process
  • Served effectively as a leader and provided perception and mentorship to newly hired and existing employees in order to guarantee their success
  • Scoped and prioritized activities based on business and customer impact and provided hands-on leadership, methodology, structure, and information necessary to coordinate decision-making and development critically
  • Collaborated with cross-functional departments/groups to recommend solutions that increased quality and productivity-the ability to work well with others as an essential high-level leader
  • Conducted employee performance reviews and provided continuous feedback and coaching to enhance overall performance and teamwork
  • Provided operational updates to the executive team to manage areas of concern
  • Drove quality, timelines, and company standards by inspecting completed work; worked closely with cross-functional team members to develop and implement development plans
  • Quickly and efficiently responded to customer inquiries and resolved all customer complaints/problems requiring management-level escalation.

Lending Manager

Wells Fargo & Company
Phoenix, AZ
05.2005 - 04.2013
  • Provided insights and met with Lending Advisor peers to discuss sales techniques and strategies, establish time and process management, and set customer goals and areas of interest
  • Spearheaded and directed a team of 15 Credit Underwriters, ensuring all company and state compliance and regulatory guidelines were followed
  • Provided training and coaching to employees to educate them on existing company processes, procedures, and deadlines; conducted employee one-on-one meetings to evaluate performance, resolve issues and provide job coaching
  • Accepted underwriting for consumer loans, lines of credit, and home equity
  • Closely tracked and monitored branch pipelines, loan milestones, close of escrow, and rate lock expirations, while managing loans from contract to close.

Sales Manager

Wells Fargo & Company
Phoenix, AZ
03.2000 - 05.2005
  • Managed a team of 15 sales representatives through continuous change, championed broader thinking, and created a transparent environment of open communication and clear expectations
  • Discovered operational flaws, identified areas of opportunity, assessed and enhanced workflow to implement best practices, and strategized tangible action plans that reduced costs
  • Conducted inbound/outbound sales to determine customers' needs and worked in alignment with their requirements and budget to ensure the delivery of top-notch customer service
  • Orchestrated team pieces of training to contribute to ongoing growth and development
  • Define, plan, and drive cross-team process improvements
  • Proactively researched industry trends and standards to prospect new business opportunities that drove rapid growth and retained key account loyalty; understood the strengths and weaknesses of rival products/companies
  • Supported the delivery of quality results by following all company rules and guidelines and offering recommendations for policy and procedure improvement
  • Responded to and appropriately handled emergency situations that arose calmly and effectively with the ability to change the approach or method to fit the situation best
  • Teamed up with coworkers to ensure proper customer service and consistently demonstrated a customer-first mindset, successfully cultivating lasting client relations and driving loyalty
  • Built the company culture by partnering with other leaders to boost employee morale, which increased staff motivation and employee satisfaction.

Education

High School Diploma -

Waukegan High School
Waukegan, IL

Skills

  • Continuous Improvement
  • Team Leadership
  • Recruitment
  • Effective Communication
  • Change Management
  • Risk Management
  • Project Management
  • Attention to Detail
  • Trend Analysis
  • Relationship Management
  • Operational Excellence
  • Staff Training and Development
  • Banking regulations
  • Critical Thinking
  • Staff Recruitment and Hiring
  • Problem-Solving

Websites

Personal Information

Title: VICE PRESIDENT OF OPERATIONS

Timeline

Senior Relationship Banker

Comerica Bank
12.2023 - Current

Senior Manager VP-Home Lending

Wells Fargo & Company
04.2013 - 12.2022

Lending Manager

Wells Fargo & Company
05.2005 - 04.2013

Sales Manager

Wells Fargo & Company
03.2000 - 05.2005

High School Diploma -

Waukegan High School

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Barbara Dodge