Barbara Doud

Certifications Management/ Accenture Learning – Remote/Knoxville, TN 04/2020 – Current

Senior Analyst – Key driver for all activities associated with curricula and assessment design and development, including job task analysis and/or item writing workshops. Worked with solution management and functional architecture teams to develop, deploy, and support a cost effective, sustainable solution for the client. Oversaw the administrative functions including help desk/e-mail support, reporting, and other functions as defined and agreed upon with the client.Responsible for supporting key operational processes and tools associated to the day-to-day management of internal employee certification programs. Assumed a key role in supporting candidates and training organizations through the program to ensure that various assessments were managed accurately and in a timely manner. Developed and maintained process improvement documentation. Managed relationships and communication with key stakeholders.

Vendor Training Advisor (9-month temporary assignment) – Processed training requests via the ServiceNow platform. Acknowledged Service requests for vendor research, comparison, and analysis. Worked collaboratively with Accenture Operations Teams as an advisory and liaison for the end-to-end process of training requests. Analyze vendor offerings and provide side-by-side comparisons to help the client decide which vendor to use. Communicate with end clients, learners, and vendors in gathering information, discussing scope of needs/offerings, etc. Support data reconciliation for tuitions as needed. Work on approvals required for the services.Project Lead (Consultant) - Managed 14 offshore resources for a temporary project in order to help the client eliminate a backlog of over 4,000 appeals, while ensuring our team met project metrics and deliverables.
Developed a work plan for analyzing, prioritizing, and processing appeals.
Produced weekly status reports aligned with timeline and work plan for both Client side and Accenture. Collaborated with client to Identify the root causes of each type of appeal. Acting liaison, keeping constant open lines of communication between offshore resources and client staff.
Certified Trainer - Support performance and training initiatives; designing, developing and deploying training materials, documentation, references, templates and online help to support resources.Perform activities related to maintaining successful training files including designing, implementing, and maintaining the files.Deliver instructional information for an audience based on learning activities' approaches to help current resources achieve their learning goals. Worked with Client to bridge and/or clarify process gaps.
Quality Auditing Analyst - Review, confirm and report compliance with process/procedure requirements, quality certifications and Accenture delivery methodology. Perform quality inspections, document findings using required audit process/procedures. Ensure quality standards are met by creating error trend analysis and proposing mitigation strategies. Act as point of contact for policy/procedure updates. Provide feedback to trainer to ensure training materials are providing desired knowledge retention.

• Created and Maintained Preschool Curriculum with the goal of setting my students to be successful entering into Kindergarten.

• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Engaged customers and provided high level of service by carefully explaining details about documents.

• Created and Maintained Preschool Curriculum with the goal of setting my students to be successful entering into Kindergarten.

• Greeted customers, assisted with administrative tasks, utilized trade and generic name recall, answered multi-lined phones.

• Greeted customers, assisted with administrative tasks, utilized trade and generic name recall, answered multi-lined phones, calculated dosages, and assisted billing third party insurance, faxed insurances and physicians' offices.

• E-4 Maintained and preformed organizational maintenance on catapult equipment.
• Worked on flight deck of an Aircraft Carrier and assisted in office organizational duties as well as personnel training.
• Petty Officer in charge of maintaining and filing personnel training records.
• Managed my departments training schedule and certifications.