Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Barbara Duncan

Oliver Springs,TN

Summary

  • Experienced and dependable professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling issues of all sizes with accuracy and impeccable skills. Strives to meet customer/patient needs, drive satisfaction and promote long-term loyalty.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Hardworking employee with customer service, multitasking, highly effective in fast-paced environments and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

Aubrey's Restaurant
Oak Ridge, TN
05.2024 - Current
  • Quickly, courteously and accurately serving food and beverages to 40+ customers per shift
  • Agylisis POS system to input orders, process cash, credit and debit payments.
  • Supporting other staff members, (cooks, servers, bartenders, management,) by completing side work such as cleaning, restocking and food running.
  • Providing detailed information on menus

Scheduler

Anne Arundel Dermatology Association
Knoxville, TN
02.2021 - 03.2022
  • Scheduling appointments in a multi-practice company
  • Answering approximately 100+ phone calls a day
  • Incoming referrals, keeping referral tracker up to date, distributing referrals to teammates within the department
  • Handling incoming & outgoing faxes
  • Responsible for filing and organizing scheduled and rejected referrals
  • Keeping inventory for scheduling department.

Receptionist

OBGYN Associates of OAK RIDGE
  • Check in & out patients
  • Patient referrals
  • Scheduling appointments in person and over phone
  • Collecting payments
  • Scanning, updating and filing medical records
  • 1 : 1 patient interaction daily
  • Faxing referrals and medical records

FILE CLERK

DERMATOLOGY ASSOCIATES OF OAK RIDGE
  • Create labels for files and/or create physical files for new or existing patients
  • Pulling and filing all patient charts
  • Making sure all patients have correct fee slips, referrals, updated insurance info, check for any remaining balances on accounts, verifying provider sign off on all documentation, faxing medical records.

MEDICAL SCRIBE

EXPRESS HEALTHCARE
  • Updating patient charts after provide seen patient
  • Scanning all appropriate documents into patient chart
  • Prepping patient prescriptions per Der request
  • Administer drug screening results
  • Basic Triage

Education

High School Diploma -

Wartburg Central High School

Skills

  • Microsoft Word
  • Email
  • Apple Technology
  • Multi-phone lines
  • Adaptability
  • Working with little to no supervision
  • Working well under pressure
  • Point of Sale (POS) system operations
  • Professional Appearance
  • Critical Thinking
  • Problem-Solving
  • Computer Skills
  • Document Management
  • Attention to Detail
  • Calendar Management
  • Medical Terminology
  • Insurance Verification
  • Referrals
  • Faxing
  • Handling medical records
  • Patient Scheduling
  • Patient Registration
  • Schedule Coordination
  • Data Entry
  • Effective Multitasking
  • Customer Service
  • Teamwork and Collaboration

Volunteer Experience

  • Local day cares.
  • Elderly assistant.

Timeline

Restaurant Waiter

Aubrey's Restaurant
05.2024 - Current

Scheduler

Anne Arundel Dermatology Association
02.2021 - 03.2022

Receptionist

OBGYN Associates of OAK RIDGE

FILE CLERK

DERMATOLOGY ASSOCIATES OF OAK RIDGE

MEDICAL SCRIBE

EXPRESS HEALTHCARE

High School Diploma -

Wartburg Central High School

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Barbara Duncan