Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Evans

Customer Service Associate
North Augusta,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sitel
10.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

Customer Service Specialist

Teleperformance
Augusta, GA
06.2019 - 10.2021
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Front Desk Receptionist

University Health Center
Augusta, GA
12.2015 - 06.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored office supplies by checking inventory and placing orders.

Childcare Provider

Children’s National
Augusta, GA
02.2013 - 12.2015
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Education

High School Diploma -

Dublin High School
Dublin, GA

Skills

  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Call Documentation
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Customer Account Management
  • Data Entry and Maintenance

Timeline

Customer Service Representative

Sitel
10.2021 - Current

Customer Service Specialist

Teleperformance
06.2019 - 10.2021

Front Desk Receptionist

University Health Center
12.2015 - 06.2019

Childcare Provider

Children’s National
02.2013 - 12.2015

High School Diploma -

Dublin High School

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Barbara EvansCustomer Service Associate