Barbara Evans

JOB FUNCTION
People Management & Development.
• Interviews, hires and orients housekeeping, floor care and laundry (Environmental Services)
staff.
• Drives employee engagement through championing PVV and Company recognition program/s.
• Communicates between various shifts to ensure completion of tasks.
• Maintains proper staffing levels; scheduling all Environmental Services staff.

• Supervises, coordinates and evaluates work of all Environmental Services employees.

delegating work equally among employees.
• Trains workers in housekeeping, floor care and laundry methods and procedures and proper
operation of equipment.
• Issues janitorial and/or laundry supplies and equipment to workers to ensure quality and timely
delivery of services.
• Daily inspection (QCIs – quality control inspections) and follows through on all assignments,
directives and projects to ensure task completion
• Cross trains and develops personnel for multiple positions/duties.
• All other work-related duties as assigned by supervisor.
Financial Management.
• Conducts planning and budgeting.
• Manages a cost-effective environmental services program.
• Forecasts and plans the purchase of cleaning supplies, chemicals and equipment.
• Maintains required records including but not limited to: inventory, compliance,
income/expense, and personnel records.
• All other work-related duties as assigned by supervisor.
Customer Service.
• Ensures that established sanitation and safety standards are maintained.
• Interacts appropriately with residents, client, other personnel, District Manager and the public.
• Responds to customer preferences, complies with industry and federal and state guidelines, and
meets the needs of residents.
• Must respond to the paging system in a timely and appropriate manner.
• All other work-related duties as assigned by supervisor.

Safety and Other
• Ability to perform the job assignments of the Light Housekeeper, Heavy Housekeeper, Laundry
Worker and Personal Clothing worker as necessary.
• Ability to recognize hazards and follow appropriate protective equipment measures, read and
understand Safety Data Sheets (SDS) sheets, and communicate/train employees as to such.
• The ability to handle and mix chemicals safely and properly.
• Develops, maintains and implements infection control and universal precautions policies and
procedures to ensure that a sanitary environment is maintained at all times and that all
environmental services personnel follow proper reporting, isolation and hand washing
procedures/techniques.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

People Management & Development.
• Interviews, hires and orients housekeeping, floor care and laundry (Environmental Services)
staff.
• Drives employee engagement through championing PVV and Company recognition program/s.
• Communicates between various shifts to ensure completion of tasks.
• Maintains proper staffing levels; scheduling all Environmental Services staff.

• People Management & Development, continued.
  • Supervises, coordinates and evaluates work of all Environmental Services employees,
  delegating work equally among employees.
  • Trains workers in housekeeping, floor care and laundry methods and procedures and proper
  operation of equipment.
  • Issues janitorial and/or laundry supplies and equipment to workers to ensure quality and timely
  delivery of services.
  • Daily inspection (QCIs – quality control inspections) and follows through on all assignments,
  directives and projects to ensure task completion
  • Cross trains and develops personnel for multiple positions/duties.
  • All other work-related duties as assigned by supervisor.
  Financial Management.
  • Conducts planning and budgeting.
  • Manages a cost-effective environmental services program.
  • Forecasts and plans the purchase of cleaning supplies, chemicals and equipment.
  • Maintains required records including but not limited to: inventory, compliance,
  income/expense, and personnel records.
  • All other work-related duties as assigned by supervisor.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.

• Secures Premises and personnel by patrolling property, monitoring surveillance equipment ,breaches , incidents and other alarming behavior.

• controls traffic by directing drivers.

• Completes reports by recording observations , information , occurrences , and surveillance activities

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Customer Service Representative

• Checking inventory

• Satisfying customers at their request

• Handling Money