Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Barbara Evans

Decatur,GA

Summary

Account Manager with a track record of driving team engagement and enhancing customer satisfaction at Healthcare Services Group. Skilled in financial management and client relations, adept at Microsoft Word, Google Documents and excels in teamwork and collaboration. Achieved cost-effective operations while maintaining high service standards, resulting in increased loyalty and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Front End Associate

Walmart
01.2025 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.

Account Manager

Healthcare Services Group
09.2023 - 11.2024
  • People Management & Development.
  • Interviews, hires and orients housekeeping, floor care and laundry (Environmental Services) staff.
  • Drives employee engagement through championing PVV and Company recognition program/s.
  • Communicates between various shifts to ensure completion of tasks.
  • Maintains proper staffing levels; scheduling all Environmental Services staff.
  • Supervises, coordinates and evaluates work of all Environmental Services employees, delegating work equally among employees.
  • Trains workers in housekeeping, floor care and laundry methods and procedures and proper operation of equipment.
  • Issues janitorial and/or laundry supplies and equipment to workers to ensure quality and timely delivery of services.
  • Daily inspection (QCIs - quality control inspections) and follows through on all assignments, directives and projects to ensure task completion.
  • Cross trains and develops personnel for multiple positions/duties.
  • All other work-related duties as assigned by supervisor.
  • Financial Management.
  • Conducts planning and budgeting.
  • Manages a cost-effective environmental services program.
  • Forecasts and plans the purchase of cleaning supplies, chemicals and equipment.
  • Maintains required records including but not limited to: inventory, compliance, income/expense, and personnel records.
  • All other work-related duties as assigned by supervisor.
  • Customer Service.
  • Ensures that established sanitation and safety standards are maintained.
  • Interacts appropriately with residents, client, other personnel, District Manager and the public.
  • Responds to customer preferences, complies with industry and federal and state guidelines, and meets the needs of residents.
  • Must respond to the paging system in a timely and appropriate manner.
  • All other work-related duties as assigned by supervisor.
  • Safety and Other.
  • Ability to perform the job assignments of the Light Housekeeper, Heavy Housekeeper, Laundry Worker and Personal Clothing worker as necessary.
  • Ability to recognize hazards and follow appropriate protective equipment measures, read and understand Safety Data Sheets (SDS) sheets, and communicate/train employees as to such.
  • The ability to handle and mix chemicals safely and properly.
  • Develops, maintains and implements infection control and universal precautions policies and procedures to ensure that a sanitary environment is maintained at all times and that all environmental services personnel follow proper reporting, isolation and hand washing procedures/techniques.

Housekeeping Room Attendant

Hyatt House
05.2023 - 08.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors.

Account Manager

Healthcare Services Group
08.2021 - 07.2022
  • People Management & Development.
  • Interviews, hires and orients housekeeping, floor care and laundry (Environmental Services) staff.
  • Drives employee engagement through championing PVV and Company recognition program/s.
  • Communicates between various shifts to ensure completion of tasks.
  • Maintains proper staffing levels; scheduling all Environmental Services staff.
  • Supervises, coordinates and evaluates work of all Environmental Services employees, delegating work equally among employees.
  • Trains workers in housekeeping, floor care and laundry methods and procedures and proper operation of equipment.
  • Issues janitorial and/or laundry supplies and equipment to workers to ensure quality and timely delivery of services.
  • Daily inspection (QCIs - quality control inspections) and follows through on all assignments, directives and projects to ensure task completion.
  • Cross trains and develops personnel for multiple positions/duties.
  • All other work-related duties as assigned by supervisor.
  • Financial Management.
  • Conducts planning and budgeting.
  • Manages a cost-effective environmental services program.
  • Forecasts and plans the purchase of cleaning supplies, chemicals and equipment.
  • Maintains required records including but not limited to: inventory, compliance, income/expense, and personnel records.
  • All other work-related duties as assigned by supervisor.

Security Guard

Inner Parish Security
04.2018 - 06.2019
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Secures Premises and personnel by patrolling property, monitoring surveillance equipment, breaches, incidents and other alarming behavior.
  • Controls traffic by directing drivers.
  • Completes reports by recording observations, information, occurrences, and surveillance activities.

Customer Service Representative

Circle K
01.2017 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Customer Service Representative.
  • Checking inventory.
  • Satisfying customers at their request.
  • Handling Money.

Education

High School Diploma -

Amos P. Godby High School
Tallahassee, FL
05.2017

Skills

  • Floor Care
  • Environmental Services
  • Infection Control Training
  • Interviewing
  • Laundry
  • Microsoft Word
  • Management
  • Hotel experience

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Front End Associate

Walmart
01.2025 - Current

Account Manager

Healthcare Services Group
09.2023 - 11.2024

Housekeeping Room Attendant

Hyatt House
05.2023 - 08.2023

Account Manager

Healthcare Services Group
08.2021 - 07.2022

Security Guard

Inner Parish Security
04.2018 - 06.2019

Customer Service Representative

Circle K
01.2017 - 01.2018

High School Diploma -

Amos P. Godby High School

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