Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Fiedler

Hollister,MO

Summary

Experienced Office Manager offering 20+ years of experience in community leadership, productivity optimization, and exceptional service quality across various environments. Highly dependable, ethical and reliable office and administration support specialist that collaborates effectively with teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Children's Education Co-Chairperson

Nixa Christian Church
08.2004 - Current
  • Chaired semi-annual children's conferences that provide learning, growth, and fun opportunities for children of all ages in the community
  • Developed curriculum and strategic plans alongside chairperson, resulting in increased participation, engagement, and the expansion of children's services.
  • Established strong working relationships with other organizations by proactively engaging with community leaders, partners, and donors, leading to partnerships with Convoy of Hope, Least of These, and Women's Violence Center

Key Holder Cast Member

Disney Store
11.2019 - 10.2023
  • Collaborated with team members to improve overall store performance, sharing best practices, and assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records, participated in processing of shipments, and replenishment of the sales floor to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Performed cash wrap and POS duties and transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges and maintaining high level of guest services
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Office Manager

Austin Orthodontics Specialist
09.2004 - 05.2011
  • Demonstrated exceptional multi-tasking and top-tier customer service when scheduling appointments and addressing client inquiries via multi-line phone system, email correspondence, and in person visits.
  • Finalized and distributed office communications, documentation, and sensitive information including but not limited to payroll, insurance forms, monthly invoice statements, pre-determinations, claims, appeals, and past-due accounts. All handled with complete accuracy, efficiency, and discretion.
  • Served as liaison between patients, staff, and orthodontist, facilitating open channels of communication to ensure comprehension of all treatment plans and to address any issues promptly.
  • Developed and established comprehensive policy and procedure manuals outlining protocols and guidelines, contributing to a well-organized workplace culture.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Education

Some College (No Degree) -

Monterey Peninsula College
Monterey, CA

Skills

  • Customer Service and Relationship Building
  • Conflict Resolution and Communication
  • Scheduling and Calendar Management
  • Microsoft Office Suite and Ability to Learn New Software Quickly
  • Record Maintenance, Mail Handling, and Document Management
  • Office Management and Project Management
  • Policies and Procedures
  • Teamwork and Collaboration

Timeline

Key Holder Cast Member

Disney Store
11.2019 - 10.2023

Office Manager

Austin Orthodontics Specialist
09.2004 - 05.2011

Children's Education Co-Chairperson

Nixa Christian Church
08.2004 - Current

Some College (No Degree) -

Monterey Peninsula College

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Barbara Fiedler