Summary
Overview
Work History
Education
Skills
Middleinitial
Timeline
Generic

BARBARA FALEY

Seaview,WA

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Overview

22
22
years of professional experience

Work History

Front Desk Clerk

Frank Hotels
04.2024 - Current
  • Assisted guests with entertainment desires by recommending establishments, setting up reservations, and coordinating transportation
  • Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities
  • Handled guest questions with expert knowledge of hotel services, packages, and schedules
  • Answered phone calls professionally and directed them to appropriate departments or personnel
  • Informed safety and security concerns to supervisor
  • Verified guest information and payment methods upon check-in
  • Resolved guest complaints and inquiries in courteous manner.

Housekeeper

Mrs. Bee's Cleaning Service
01.2003 - Current
  • Cleaning of houses
  • Sweeping, mopping, dusting, vacuuming and window washing
  • Laundry and dishes
  • Make beds.

Cook/Cashier

Dylan's Cottage Bakery
07.2020 - 04.2024
  • Customer Service, Cook, Deli help
  • Cashier
  • Training.

Fitting Room Attendant/Baker/Cashier

Walmart
04.2018 - 07.2020
  • Assisted customers with selecting appropriate clothing sizes and styles
  • Answering phone system with multiple lines
  • Putting stock out on floor
  • Baking donuts and breads
  • Deli Work
  • Assisting customers with their purchases at the register.

Room Inspector

Wyndham Resorts
06.2016 - 04.2018
  • Collaborated with various team members to meet guests' requests.
  • Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
  • Communicated effectively with front desk personnel regarding room availability and readiness status updates.
  • Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
  • Increased employee productivity by providing constructive feedback on individual performance during routine evaluations.
  • Played an essential role in maintaining the hotel''s reputation for excellence through consistent delivery of exceptional service levels.

Waitress/Cashier

Don's Portside Cafe
03.2007 - 05.2008
  • Handled guest needs with upbeat attitude and attention to detail
  • Advised guests on menu choices, accommodated requests and noted preferences
  • Met cleanliness targets and sanitized dining room, bathrooms and other areas
  • Served dishes with clear and concise descriptions.

Education

A.A. Office Managment With Office Systems -

Clatsop Community College
06.1999

Skills

  • Customer Service
  • Deep cleaning
  • Guest Relations
  • Window Cleaning
  • Residential Cleaning
  • Laundry Management
  • Linen replenishment
  • Window Washing
  • Attention to detail
  • Customer-Oriented
  • Time management
  • Housekeeping
  • Vacuuming
  • Polishing surfaces
  • Kitchen cleaning
  • Bed making proficiency
  • Time Management
  • Administrative Skills
  • Hospitality services

Middleinitial

B

Timeline

Front Desk Clerk

Frank Hotels
04.2024 - Current

Cook/Cashier

Dylan's Cottage Bakery
07.2020 - 04.2024

Fitting Room Attendant/Baker/Cashier

Walmart
04.2018 - 07.2020

Room Inspector

Wyndham Resorts
06.2016 - 04.2018

Waitress/Cashier

Don's Portside Cafe
03.2007 - 05.2008

Housekeeper

Mrs. Bee's Cleaning Service
01.2003 - Current

A.A. Office Managment With Office Systems -

Clatsop Community College

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BARBARA FALEY