Barbara Fernandez
Licensed Insurance Customer Service Agent
Tampa,FL
Summary
Enthusiastic, energetic Customer Service Agent offering 15 years of experience in sales, customer service and team collaboration. Talented professional, a strong self starter, adaptable, quick learner with a strong work ethic and passion for building relationships to understand customer needs. Excellent in active listening and communication to drive sales and engage with customers.
Overview
46
46
years of professional experience
1
1
Certificate
Work History
Loan Processor
Aerotek Consulting For PennyMac Financial Services
Tampa, FL
06.2020 - 11.2022
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Handled any conditions sent from underwriting departments.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Checked packages for appropriate documentation.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering Type loans.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Coordinated closing process with attorneys, title companies and government clerks.
- Evaluated approvals against established bank and government lending standards.
- Collaborated with stakeholders about extension, guarantees and charges.
Loan Processor
PennyMac Financial Services
Tampa, FL
11.2020 - 03.2022
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Handled any conditions sent from underwriting departments.
- Maintained long-term relationships with customers to provide best-in-class customer service.
Licensed Insurance Customer Service Agent
New York Life
Tampa, FL
07.2006 - 07.2019
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
- Upsold products to policyholders and potential new clients.
- Exceeded company sales goals for new policies.
- Pursued continued professional development through insurance workshops, course and webinars.
- Exceeded assigned sales and retention targets every month by employing AIM sales training procedures
Business Analyst
Verizon
Tampa, FL
08.1973 - 01.2003
- Collaborated with product and engineering team members to define and develop new product concepts.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Tracked data problems and analyzed information to find root causes.
- Identified inefficiencies in business processes and recommended improved policies.
- Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
- Trained users on automation systems to provide competency on related features.
- Assessed business systems and processes, identifying areas for improvement to support future growth.
- Complied with federal, state and company policies, procedures and regulations for telecommunication and business processes.
Education
Associate of Arts - Business Administration
Hillsborough Community College
Tampa FLSkills
Excellent communication skillsundefined
Certification
LOMA Customer Service Associate
Timeline
Loan Processor
PennyMac Financial Services
11.2020 - 03.2022
Loan Processor
Aerotek Consulting For PennyMac Financial Services
06.2020 - 11.2022
Licensed Insurance Customer Service Agent
New York Life
07.2006 - 07.2019
Business Analyst
Verizon
08.1973 - 01.2003
Associate of Arts - Business Administration
Hillsborough Community College
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