NetSuite, Salesforce, Excel, and Word
Barbara Flannagan
Administration
Plato,MO
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Support Officer
Tides Organization
Plato, United States
04.2022 - Current
- Produced accurate excel documentation and organized resources to smoothly execute changes.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Performed wide-ranging administrative, financial and service-related functions.
- Updated spreadsheets and databases to track, analyze and report on contribution data.
- Sorted, organized and maintained files.
- Liaised with clients to assess needs and responded to inquiries.
- Input expense reports
- Paid invoices using NetSuite
- Updated existing contracts or SOW's in SalesForce
Senior Maintenance Technician
MoDOT
Lee's Summit, MO
11.1994 - 02.2012
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Developed and updated spreadsheets to track, analyze and report on contractors progress.
- Managed accounts payable to contractors.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Arranged meetings and coordinated resources for use by attendees.
- Measured dimensions of finished pieces for conformance to specifications.
District Maintenance Clerk
MoDOT
Lee's Summit, MO
02.1988 - 11.1994
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in team-building activities to enhance working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked with customers to understand needs and provide excellent service
- Carried out day-to-day duties accurately and efficiently
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Used Microsoft Word and other software tools to create documents and other communications
- Improved operations through consistent hard work and dedication
- Developed and maintained courteous and effective working relationships
- Created plans and communicated deadlines to complete projects on time
Education
High School Diploma -
Raytown South High School
Raytown, MO 09.1970 - 05.1974
Skills
Problem solving ability
Troubleshooting skills
Organized nature
Spreadsheet management
Recordkeeping
Documentation and reporting
Investigating discrepancies
Reviewing data
Recording data
Vendor invoice processing
Detail-oriented
Attention to Detail
G-Suite
Google Workspace
Teamwork and Collaboration
Software
Timeline
Administrative Support Officer
Tides Organization
04.2022 - Current
Senior Maintenance Technician
MoDOT
11.1994 - 02.2012
District Maintenance Clerk
MoDOT
02.1988 - 11.1994
High School Diploma -
Raytown South High School
09.1970 - 05.1974