Barbara Fleury

• Designed and delivered successful customer onboarding practices and product training sessions for new subscribers, increasing customer utilization by 50%
• Proactively managed relationships with enterprise customers resulting in 20% increase in customer retention each year
• Provided training and education on using features and capabilities of SaaS product to help customers exceed their customer engagement and retention goals
• Delivered training workshops and presentations to customers in person or via Zoom platform
• Used industry expertise, customer service skills and analytical nature to expeditiously resolve any customer concerns that came up
• Collaborated with product development team to gather customer feedback to improve product features
• Worked independently and collaboratively in team environment

• Received national and international awards for launching record-breaking chapters with more than 200 new Members added in one year
• Worked collaboratively with Leaders during pandemic to implement new online Zoom meeting procedures to assure continued chapter growth
• Recruited, onboarded, and trained new Members, Leadership Teams, and Launch Directors, increasing annual renewals by 10% each year
• Interacted with Members and Directors to build connections and nurture relationships resulting in 25% increase in Member prospect pipeline
• Developed systems and procedures to continually improve operational quality and Launch Director Team efficiency, growing Team by 30%
• Defined, implemented, and revised operational policies and guidelines
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
• Worked with Franchise Owners and Executive Team to develop and execute long-term corporate goals and objectives.

• Established and maintained highly effective relationships with clients and industry partners to drive growth resulting in more than 50% retention of large accounts
• Implemented innovative business development strategies to increase customer base and expand market share by 15%
• Contributed to industry events and trade shows to showcase products and gather industry intelligence
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
• Communicated directly with customers and partners to build strong business networks and relationships
• Participated as training assistant to personal & professional development of various client types including individuals, entrepreneurs, traditional business owners, and C-Suite executives
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
• Leveraged industry trends and competitive analysis to improve customer relationship building

• Aligned organizational objectives with company mission to increase business growth each year by more than 50%
• Surpassed expectations by achieving unprecedented growth in first year of operation by effectively building high performing teams and using analytics to measure achievable results
• Formed Advisory Boards through rigorous interviews and extensive candidate research, placing 100's of industry experts on more than 50 client boards
• Recruited and onboarded team of 22 SME's to grow business and develop strategic partner group
• Developed, and continually improved, detailed onboarding procedures for newly selected Advisory Board Members
• Established and maintained strong relationships with customers, vendors and strategic partners
• Formulated and executed strategic initiatives to improve product offerings
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
• Represented organization at industry conferences and events
• Cultivated company-wide culture of innovation and collaboration
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries