Barbara Flores
Phoenix,United States
Summary
Highly-motivated Registered Nurse with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Public Health Nurse (Immunization RN)
Maricopa County Public Health
Phoenix, AZ
04.2024 - Current
- Maintained accurate records of all immunizations administered within facility database systems.
- Assisted in developing plans for outreach activities related to vaccination programs.
- Assessed individual risk factors before administering vaccines according to guidelines set forth by CDC or other governing bodies.
- Provided immunizations to patients in accordance with established protocols and standards.
- Provided counseling services regarding vaccine-preventable diseases and their prevention strategies.
- Ensured compliance with federal, state, and local laws regarding immunization administration.
- Attended meetings related to public health initiatives or new developments in the field of immunization medicine.
- Organized community events focused on increasing public knowledge about the benefits of vaccinations.
- Inspected vaccine storage units regularly to ensure proper temperature control was maintained.
- Educated patients on the importance of receiving vaccinations as well as potential side effects.
- Conducted assessments of patient's medical history, allergies, and current immunization status.
- Actively participated in interdisciplinary team meetings focused on improving patient outcomes.
- Administered flu and immunizations.
- Maintained up-to-date and comprehensive electronic and paper filing systems.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Administered oral and intra-muscular medications, and monitored patient reactions.
- Float to all Maricopa County Public Health Immunization clinics to provide support and coverage.
- Conduct and assist in childhood and adult vaccine events throughout Maricopa County.
Registered Nurse
Banner Children's Specialists-Pulmonology
Mesa/Glendale, AZ
12.2023 - 04.2024
- Provided telephone triage decisions that include referral to an emergency department, urgent care center, primary care provider, or other medical specialist as needed.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Scheduled appointments for patients, ensuring an appropriate amount of time was allotted for each appointment.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians in developing patient-specific treatment plans.
- Maintained accurate documentation of patient records in accordance with HIPAA regulations.
- Maintained accurate documentation of all prior authorization activities in accordance with established policies and procedures.
- Provided guidance and support to staff members on prior authorization processes.
- Assisted with appeals process when necessary.
- Analyzed denied claims in order to identify potential issues that could be addressed proactively.
- Prioritized and organized tasks to efficiently accomplish clinic goals.
Registered Nurse
Evernorth Care Group/Gigna
Phoenix, AZ
08.2023 - 12.2023
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Rendered telephone advice according to established guidelines and protocols.
- Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Educated patients relative to health care urgency and community resources available to meet needs.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Supported clients and professional staff by routinely answering questions about diabetes and treatments.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Worked with healthcare teams to assess patients, manage wounds and monitor healing.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Created, implemented and evaluated patient care plans with medical team.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Maintained updated knowledge through continuing education and advanced training.
Registered Nurse, Outpatient Pediatrics
Adelante Healthcare
Phoenix, AZ
02.2023 - 07.2023
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Rendered telephone advice according to established guidelines and protocols.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Analyzed discussed symptoms with established protocols to determine patient acuity.
- Educated patients relative to health care urgency and community resources available to meet needs.
- Communicated triage information to primary care team to discuss disposition.
- Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
- Documented services discussed and provided details in electronic medical records.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Cultivated professional conduct operating under triage nursing care guidelines.
- Attended educational workshops to maintain current competency and licensure in nursing specialty.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Registered Nurse, Methadone Clinic
Community Medical Services
Glendale, AZ
12.2022 - 01.2023
- Reported symptoms and conditions of patients related to medication effects.
- Verified completion of medication consent form, establishing dose, schedule and side effects.
- Audited medication administration records and physician orders for completeness prior to administration and throughout entire shift.
- Cosigned medication waste and deliveries, reconciling inventory to eliminate discrepancies.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Registered Nurse, Observation
Banner Thunderbird Medical Center
Glendale, AZ
10.2022 - 11.2022
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Monitored and managed various treatment and care interventions.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Created, implemented and evaluated patient care plans with medical team.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provided patient and family health education focusing on self-management, prevention and wellness.
Certified Medical Assistant
Banner Children's Specialists (Pulmonology/Sleep)
Phoenix, AZ
12.2019 - 10.2022
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Perform pulmonary function tests, use proper PPE and document the findings.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
RN Nursing Student
Banner Thunderbird Medical Center
Phoenix, AZ
03.2022 - 06.2022
- Operated under direction of licensed nursing professionals and pursued opportunities to learn new skills.
- Monitored and maintained catheters, IVs and bandages.
- Supported personal hygiene needs of patients and monitored fluid input and output for permanent records.
- Read and understood patient assignment list and reviewed charts to check for special conditions.
- Delivered meals and snacks, helped patients feed themselves and documented intake for medical records.
- Cared directly for patients by assisting with daily living activities and mobility needs.
- Cared for patients in assigned units in line with nursing process and Joint Commission standards.
- Investigated diagnoses to learn more about mechanism, action, peak and onset of each.
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences.
- Delivered culturally sensitive care to unit patients for optimal outcomes.
- Observed quality and comfort services delivered by nursing staff and expanded patient care abilities.
- Monitored patient status and reported update to senior medical staff.
- Maintained safe and comfortable environment for each patient.
- Established immediate and long-term care goals and worked with interdisciplinary team to create plans to achieve goals.
- Documented information about patient care, vitals and condition markers in computer system.
- Coordinated supplies for physicians and assisted with procedures.
RN Nursing Student
Aspen University
Phoenix, AZ
01.2020 - 06.2022
- Measured and recorded blood pressure, temperature and respirations.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Bathed and changed patients as requested by head nurse.
- Supported patients with basic functions of eating and walking.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Assisted with patient admission by setting up and explaining call system and answering questions.
- Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
- Assisted medical team with procedures.
- Delivered high level of care to every patient.
- Maintained safe and comfortable environment for each patient.
- Operated under direction of licensed nursing professionals and pursued opportunities to learn new skills.
- Monitored and maintained catheters, IVs and bandages.
- Monitored patient status and reported update to senior medical staff.
- Supported personal hygiene needs of patients and monitored fluid input and output for permanent records.
- Provided compassionate patient care for required caseload.
- Read and understood patient assignment list and reviewed charts to check for special conditions.
- Observed patient care and assessed feedback to deliver ongoing quality care.
- Delivered meals and snacks, helped patients feed themselves and documented intake for medical records.
- Administered oral, intramuscular and IV medications and documented adverse effects.
- Cared directly for patients by assisting with daily living activities and mobility needs.
- Completed clinical work in different units to achieve degree standards and build nursing knowledge.
- Backed up nursing staff by handling indirect patient care needs.
- Investigated diagnoses to learn more about mechanism, action, peak and onset of each.
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences.
- Developed and practiced study techniques to retain information and meet assignment objectives.
- Delivered culturally sensitive care to unit patients for optimal outcomes.
- Observed quality and comfort services delivered by nursing staff and expanded patient care abilities.
Certified Medical Assistant
Barrow Neurological Institute
Phoenix, AZ
08.2018 - 08.2019
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted in minor procedures such as botox injections and trigger point injection.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Certified Medical Assistant
St Joseph Medical Center, Dignity Health
Phoenix, AZ
08.2017 - 08.2018
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for Influenza A/B, RSV, and strep to help clinical staff assess conditions.
- Performed ear lavage, vision check, hearing test, and administered immunizations.
Certified Medical Assistant
Pioneers Memorial Healthcare District
Brawley, CA
02.2016 - 08.2017
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Assisted Physician in minor procedures such as botox injections, EMG's and EEG's.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Referral Coordinator
Clinica De La Salud Del Pueblo
Brawley, CA
05.2014 - 02.2016
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Verified documents and associated records to catch and resolve discrepancies.
- Developed productive working relationships with numerous insurance company representatives.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Selected by supervisor to train new hires on departmental processes and software.
- Collaborated with team members to identify and accomplish agency objectives.
- Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
Certified Medical Assistant
Clinica De La Salud Del Pueblo
Brawley , CA
03.2008 - 04.2014
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
Medical Assistant
Kaiser Permanente
San Diego, CA
10.2006 - 07.2007
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Medical Assistant
Kaiser Permanente
San Francisco, CA
03.2001 - 10.2005
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted in minor procedures such as sigmoidoscopies and administered enemas.
- Administered injections, performed ear lavage, and assisted in obesity clinic.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
Education
Bachelor of Science - BSN RN
Aspen University
Phoenix, AZ06.2022
Diploma - Medical Assisting
Bryman College
San Francisco, CA10.2000
High School Diploma -
Southwest High School
El Centro, CA06.1999
Skills
- Bilingual (Spanish)
- Interdisciplinary collaboration
- Lab testing protocols
- Cerner charting
- Epic charting
- Care plan implementation
- Diabetes education
- Vital sign assessment
- Grooming support
- Working knowledge of medical equipment
- Health and wellness education
- Vaccine administration
- Problem resolution
- Organizational skills
- Friendly, positive attitude
- Dependable and responsible
- Decision-making
- Flexible and adaptable
- Immunization coordination
Certification
- RN License Number: 281761
- American Heart Association (BLS) (CPR & AED): 12/19/2023-12/31/2025
- State of Arizona Department of Public Safety (Level one Fingerprint Clearance Card): 7/12/2019-7/12/2025
- Covid19 Vaccinated (12/29/2020, 1/22/2021, & 10/4/2021)
Timeline
Public Health Nurse (Immunization RN)
Maricopa County Public Health
04.2024 - Current
Registered Nurse
Banner Children's Specialists-Pulmonology
12.2023 - 04.2024
Registered Nurse
Evernorth Care Group/Gigna
08.2023 - 12.2023
Registered Nurse, Outpatient Pediatrics
Adelante Healthcare
02.2023 - 07.2023
Registered Nurse, Methadone Clinic
Community Medical Services
12.2022 - 01.2023
Registered Nurse, Observation
Banner Thunderbird Medical Center
10.2022 - 11.2022
RN Nursing Student
Banner Thunderbird Medical Center
03.2022 - 06.2022
RN Nursing Student
Aspen University
01.2020 - 06.2022
Certified Medical Assistant
Banner Children's Specialists (Pulmonology/Sleep)
12.2019 - 10.2022
Certified Medical Assistant
Barrow Neurological Institute
08.2018 - 08.2019
Certified Medical Assistant
St Joseph Medical Center, Dignity Health
08.2017 - 08.2018
Certified Medical Assistant
Pioneers Memorial Healthcare District
02.2016 - 08.2017
Referral Coordinator
Clinica De La Salud Del Pueblo
05.2014 - 02.2016
Certified Medical Assistant
Clinica De La Salud Del Pueblo
03.2008 - 04.2014
Medical Assistant
Kaiser Permanente
10.2006 - 07.2007
Medical Assistant
Kaiser Permanente
03.2001 - 10.2005
Bachelor of Science - BSN RN
Aspen University
Diploma - Medical Assisting
Bryman College
High School Diploma -
Southwest High School
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