Barbara Flowers
Castro Valley,CA
Summary
Highly motivated and skilled professional with a strong background in providing extensive internal and external service to clients. Seeking career advancement within a dynamic high-growth organization that welcomes fresh ideas, initiative, and dedication. Exceptional ability to work under high pressure, offering a great deal of business experience. Committed to delivering outstanding results and contributing to the success of the team.
Overview
16
16
years of professional experience
Work History
Life/Health Specialist
Farmers Insurance
08.2023 - Current
- Conducted thorough research on life and health insurance policies for clients' benefit
- Provided expert advice on the best life and health insurance coverage options
- Managed client relationships and ensured satisfaction with insurance products and services
- Collaborated with underwriters to accurately assess risks and determine appropriate coverage
Case Manager
Hope Circle
09.2022 - 08.2023
- Advocating for clients' rights and resources to promote self-sufficiency
- Monitoring and documenting client progress to ensure program goals are achieved
- Mediation between clients and service providers to resolve conflicts
- Coordination of client care plans resulting in successful outcomes
Student Clinical Placement Coordinator
Samuel Merritt University
08.2017 - 08.2022
- Communicated effectively with students, faculty, and clinical sites to coordinate placements
- Facilitated placements for healthcare students with attention to detail and organization skills
- Managed student onboarding, compliance, and evaluations to ensure successful clinical experiences
- Supported student learning by providing resources, troubleshooting issues, and fostering professional growth
Account Manager, Inside Sales
Nationwide Student Loan
05.2012 - 05.2017
- Managed a team of 10 employees to ensure smooth daily operations.
- Developed and implemented training programs to improve staff performance and customer service
- Collaborated with senior management to set strategic goals and budgets for department
Account Manager
Performant Recovery
02.2009 - 08.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
High School Diploma -
Castlemont High
California License Notary -
Notary
CaliforniaLife And Health Insurance License -
Department of Insurance
Skills
- Microsoft office programs
- Customers service
- Management
- Database
- Reconciling
- Negotiation
- Sales
Timeline
Life/Health Specialist
Farmers Insurance
08.2023 - Current
Case Manager
Hope Circle
09.2022 - 08.2023
Student Clinical Placement Coordinator
Samuel Merritt University
08.2017 - 08.2022
Account Manager, Inside Sales
Nationwide Student Loan
05.2012 - 05.2017
Account Manager
Performant Recovery
02.2009 - 08.2012
High School Diploma -
Castlemont High
License Notary -
Notary
Life And Health Insurance License -
Department of Insurance
Similar Profiles
LaTisha FahieLaTisha Fahie
CUSTOMER SERVICE at Farmers InsuranceCUSTOMER SERVICE at Farmers Insurance
Travis NorthupTravis Northup
Senior Field Claims Representative at Farmers InsuranceSenior Field Claims Representative at Farmers Insurance
Charles ChikhaniCharles Chikhani
Insurance Sales Agent at Farmers InsuranceInsurance Sales Agent at Farmers Insurance