Barbara Forman
Lakewood,CO
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
32
32
years of professional experience
Work History
Floor Manager-Order Fulfillment
World Market
10.2021 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
Operations Manager
Pottery Barn
09.2019 - 08.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Personal Shopper
Shipt
01.2019 - 10.2019
- Create and manage schedule using the on-line Shipt App
- Key Results
- Communicate with members throughout shop
- Ensure accuracy shopping for merchandise using the App
- Efficiently bagging merchandise with care
- Delivering orders on-time
Assistant Store Manager - Operations
Crate&Barrel
01.2013 - 01.2018
- Help lead a $12 Million store, overseeing 80+ employees.
- Key Results
- Lead, develop and delegate inventory control routines
- Daily review of reports, truck receiving & biannual inventories to ensure accuracy
- Coach, manage and develop employees to enforce process standards
- Coordinate and manage timing of incoming & outgoing shipments, directing product flow
- Planning, development and collaboration with store leaders
Outlet Inventory Control & Visual Manager
Crate&Barrel
01.2006 - 01.2013
- $4 Million store, oversaw 20+ employees
- Key Results
- Evaluated & responded to stockroom setup & maintenance per companies stockroom standards
- Visual standards were upheld per monthly area walkthroughs
- Owned and accountable for workload management
Executive Assistant
CAPA
01.1993 - 01.2010
- Worked as an office manager and interior design intern with an independently owned architecture firm, directly under the principal architect.
- Key Results
- In charge of payroll, billing and communication as an office manager
- Lead consultations, planning & development as an interior design intern
Visual Manager
Crate&Barrel
01.1999 - 01.2006
- Opened store in Columbus, OH and advanced through multiple stores in the Chicagoland area ranging from $6-8 Million. Oversaw 40+ employees
- Key Results
- Planned, executed and sustained the visual layout
- Collaborated and worked with store managers on new season planning
- Accountable for business results, meeting Key Performance Indicator goals
Department Manager
Crate&Barrel
01.1997 - 01.1999
- $2 Million store, oversaw up to 10 employees
- Key Results
- Ensured an environment for excellent customer service
- Collaborated with and supported team leaders as a department manager
Education
Bachelor of Arts - Design And Marketing
Ball State University
Muncie, INCertificate - Medical Assistant
American National University
Salem, VA09-2025
Skills
- Team leadership
- Customer service expertise
- Regulatory compliance enforcement
- Operations management
- Store maintenance
- Health and safety
- Employee scheduling
- Safety oversight
- Operations administration
- MS office
- Performance improvements
- Scheduling and planning
- Team training and development
Accomplishments
- Achieved shrink by completing Inventory with accuracy and efficiency.
- Achieved customer satisfaction through effectively helping with employee training.
- Collaborated with team of 20 in the development of Order fulfillment (buy online, pick-up in store).
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved management team conflicts which led to an organized communication log.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Timeline
Floor Manager-Order Fulfillment
World Market
10.2021 - Current
Operations Manager
Pottery Barn
09.2019 - 08.2021
Personal Shopper
Shipt
01.2019 - 10.2019
Assistant Store Manager - Operations
Crate&Barrel
01.2013 - 01.2018
Outlet Inventory Control & Visual Manager
Crate&Barrel
01.2006 - 01.2013
Visual Manager
Crate&Barrel
01.1999 - 01.2006
Department Manager
Crate&Barrel
01.1997 - 01.1999
Executive Assistant
CAPA
01.1993 - 01.2010
Bachelor of Arts - Design And Marketing
Ball State University
Certificate - Medical Assistant
American National University
Similar Profiles
Alec MunpanthavongAlec Munpanthavong
Seasonal Stock Associate at World MarketSeasonal Stock Associate at World Market
Lauren JumperLauren Jumper
Cashier/Sale Associate at World MarketCashier/Sale Associate at World Market
JOSHUA LUDWIGJOSHUA LUDWIG
Store Manager at World MarketStore Manager at World Market
Annie StadigAnnie Stadig
Program Administrator at Jefferson County Human ServicesProgram Administrator at Jefferson County Human Services
Benjamin KerchnerBenjamin Kerchner
Lawn Mower at Individual ClientsLawn Mower at Individual Clients