Barbara Fox
Peoria,AZ
Summary
To obtain a position in which my accumulated skills, knowledge and determination can effectively contribute to the company's goals in excellent customer service. Detailed oriented and self-disciplined professional bringing years experience in office administration, including data management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Door-to-Door Delivery
DoorDash
Phoenix, AZ
02.2024 - Current
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
Personal Banker Assistant
Wells Fargo
Phoenix, AZ
02.2024 - 05.2024
- Monitored high-risk transactions, applying due diligence measures to prevent fraud or money laundering activities.
- Resolved complex customer inquiries, maintaining professionalism and delivering swift solutions.
- Educated customers on digital banking tools for easier account access and improved financial management capabilities.
- Provided exceptional customer service, resulting in numerous positive feedback from clients.
- Maintained up-to-date knowledge of industry trends and regulatory changes to provide accurate advice to clients.
CRT Technician
Arizona Department of Transportation
Glendale, AZ
04.2023 - 06.2023
- Achieved high levels of customer satisfaction by remaining approachable, empathetic, and knowledgeable throughout interactions regarding their '' needs.
- Stayed up-to-date on industry advancements, integrating new techniques into service offerings as appropriate.
- Increased customer retention rate by delivering exceptional service in repairs, installations, and calibrations of CRT devices.
- Took customers on the road to determine weather they were able to get their licenses or not.
- Signed off for drivers licenses.
Office Administration / Dispatcher
Ken’s Beverage
Glendale, AZ
06.2020 - 06.2022
- Maintain Customer & Vendor Relationships
- Utilized AS400 to process expenses pertaining to expense report entry, expense report approval, expense report audit, expense reimbursements, travel authorization
- Utilized AS400 to collect, organize, and interpret data from various sources such as demand forecasts, production schedules, inventory records, and supplier information.
Asst Office Administrator
ASAP Speedo
Mesa, AZ
03.2019 - 03.2020
- Facilitated office communication by handling and routing mail and packages & messages
- Supported budget management by implementing strict expense monitoring and documentation practices
- Supervising auto staff, ensuring conformity with environmental laws, assessing maintenance costs, ordering parts and supplies, solving customer complaints, and implementing strategies for maximizing productivity.
Payment Processing Specialist
Redflex Traffic Systems
Glendale, AZ
01.2016 - 03.2018
- Reconcile vendor accounts & statements
- Assist with month end activity, including month end reconciliation report
- Maintain positive vendor relationships by providing the highest level of customer service
- Process driver refunds and special payment requests.
Education
June 2005 -
Apollo College
Phoenix, AZAssociate in Arts (A.A) Nursing -
Tulare Adult School
Tulare, CA06.2004
High School Diploma -
Tulare Union High School
Tulare, CA06.2004
Skills
- Microsoft Suite
- AS400
- Problem Solving
- Critical Thinking
- Attention to Detail
- Customer Service
- Front & Back Office
- Budget Management
- Negotiation Abilities
Certification
- Certified CNA, September 2004-2005
- Health Occupation, September 2004-2005
- Peer Education, September 2004-2005
- Phlebotomist, September 2004-2005
Timeline
Door-to-Door Delivery
DoorDash
02.2024 - Current
Personal Banker Assistant
Wells Fargo
02.2024 - 05.2024
CRT Technician
Arizona Department of Transportation
04.2023 - 06.2023
Office Administration / Dispatcher
Ken’s Beverage
06.2020 - 06.2022
Asst Office Administrator
ASAP Speedo
03.2019 - 03.2020
Payment Processing Specialist
Redflex Traffic Systems
01.2016 - 03.2018
June 2005 -
Apollo College
Associate in Arts (A.A) Nursing -
Tulare Adult School
High School Diploma -
Tulare Union High School