BARBARA FRANCO
Pomona,CA
Summary
Dynamic production management leader with a strong record of enhancing operational efficiency and client satisfaction. Leveraged expertise to streamline processes across diverse projects, resulting in substantial cost reductions and quality improvements. Committed to collaboration and driving project success through effective vendor management and team coordination.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Production and Project Manager
Full Hearts
South Pasadena, CA
01.2020 - Current
- Manage end-to-end print production processes for diverse client projects.
- Oversee vendor relationships to secure high-quality materials and services.
- Collaborate with design teams to ensure print specifications meet quality standards.
- Develop and implement efficient workflows to streamline production timelines.
- Coordinate logistics for the timely delivery of printed materials to clients.
- Resolve production issues promptly to maintain project schedules and client satisfaction.
- Work closely with accounting department personnel to resolve billing discrepancies or other financial matters.
- Coordinate with clients to determine project requirements, timelines and budgets.
- Manage daily workflow for staff of 7+ employees in a high-volume print production environment.
- Analyze data from previous jobs to inform future decisions regarding staffing needs or other operational changes.
- Attend and manage print press checks.
- Maintain accurate records of job requests, scheduling, materials and labor costs.
- Perform troubleshooting duties when issues arise during the printing and production process.
- Developed and implemented efficient processes to streamline operations, reduce costs and improve quality standards.
- Create job cost estimates for jobs.
- Coordinate cross-functional teams to ensure timely project execution and delivery.
- Develop detailed project schedules using project management software tools.
- Identifiy potential risks and implement mitigation strategies throughout the project lifecycle.
- Conduct regular status meetings to track progress and address any issues promptly.
- Manage multiple projects with competing deadlines simultaneously.
- Develop and maintain project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
Production Manager
Omnicom (Kern)
Woodland Hills, California
09.2019 - 12.2019
- Managed print production schedules and workflows for high-volume projects.
- Coordinated with vendors to source materials and supplies efficiently.
- Supervised quality control processes to ensure print accuracy and consistency.
- Collaborated with design teams to meet project specifications and deadlines.
- Reviewed invoices from vendors prior to payment authorization to verify the accuracy of charges.
- Created detailed workflows for each job based on customer specifications and deadlines.
- Resolved any issues related to delivery times or product quality with customers promptly and professionally.
- Collaborated with graphic designers to develop custom artwork for printed products.
Project Mangager and Production Manager
GREATER THAN GOOD
La Verne, USA
02.2019 - 06.2019
- Leverage strong planning and leadership skills while driving the smooth flow of traffic by devising and implementing production processes across both creative and production stages along with clients and vendors to ensure accountability and streamlined practices.
- Work closely with internal creative team while facilitating production guidance on specifications, costs, timelines, logistics and capacity with external vendors.
- Oversee all vendor relationships serving as the primary resource for all production issues while managing all vendor schedules and weekly status meetings to maintain efficiency in operations; provide comprehensive status reports and daily updates.
- Deliver proactive guidance and information on USPS Postal regulations to internal teams.
- Drive cost efficiency by reconciling final job costs with quoted price to ensure costs match the job in line with the quotation; submit billing in a timely manner.
Production Manager
Omnicom (One & All)
Pasadena, USA
12.2005 - 02.2019
- Led the production of multiple direct mail channels from initiation through successful completion ensuring top quality and timely provision of all deliverables for a national client base with over $7M per year of shared revenue.
- Successfully grew a qualified vendor pool from a few local companies to nationwide vendors, which brought new capabilities and created substantial savings for both the agency and its clients.
- Increased profit margin of agency for production management services by reducing billable hours.
- Met stakeholder requirements by establishing practical goals, the feasibility of options, organizing schedules, recommending printing processes and maintaining production costs.
- Led Direct Mail projects from initial concept phase for estimation to final stages of production, mailing, and final client billing, resolving conflicts and providing solutions consistent with clients and internal stakeholders' requirements.
- Conducted press checks at both in-line/large format and conventional Litho print environments to steer the successful completion of projects within budget and time constraints and to stakeholder satisfaction.
- Helped the agency attain over $165,000 in postage credits over a 2-year period, by effectively assisting in fully utilizing USPS postal incentive programs.
Account Manager
TRANSCONTINENTAL DIRECT/CC3
Downey, USA
10.1998 - 11.2005
- Organized and managed data processing, print, laser, and lettershop production for the company's largest client.
- Acted as the focal point of contact between all production departments and the client to resolve issues and achieve optimal client satisfaction.
- Maintained client inventory, approved customer billing, and assisted clients with analysis of postage rates and postal regulations.
- Coordinated functions within customer-facing, self-directed work team to ensure timely and accurate preparation and delivery of clients' direct mail projects.
Education
Completed coursework towards Business Administration -
Glendale Community College
Glendale, CASkills
- Project planning and execution
- Risk assessment
- Problem solving
- Time management
- Contract negotiation
- Process optimization
- Purchasing and procurement
- Inventory control
- Milestone tracking
- Systems implementation
- Budgeting and forecasting
- Workflow optimization
- Cost estimation
- Team leadership
- Client relations
- Resource management
- Postal compliance
- Vendor management
- Cross-team collaboration
- Production scheduling
Certification
- USPS MDP (Mail Design Professional) Certificate
- Project Management Fundamentals Certificate
- PIA Estimating Certificate
- Dale Carnegie Leadership Course
- PIA Customer Service Certificate
Languages
Spanish
Native/ Bilingual
Project Management Tools
- WorkFront
- Monday.com
- Asana
- Trello
- Microsoft Project
Timeline
Production and Project Manager
Full Hearts
01.2020 - Current
Production Manager
Omnicom (Kern)
09.2019 - 12.2019
Project Mangager and Production Manager
GREATER THAN GOOD
02.2019 - 06.2019
Production Manager
Omnicom (One & All)
12.2005 - 02.2019
Account Manager
TRANSCONTINENTAL DIRECT/CC3
10.1998 - 11.2005
Completed coursework towards Business Administration -
Glendale Community College